John Kersten Kraft, M.D.

John Kersten Kraft, M.D.
Urology Associates of Silicon Valley 2505 Samaritan Drive Suite 600 San Jose, CA 95124
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Was this doctor's staff friendly?
Not Really
Does this doctor use current and safe equipment?
No; the equipment needs to be updated
Would you recommend this doctor to others?
No
Was this doctor friendly?
Friendly Enough
Did this provider answer all of your questions?
Somewhat
by Anonymous xxx.xxx.232.99
November 03, 2014
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you going to visit this urologist again?
Without a doubt!
Did this urologist use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.140.172
January 09, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by E. Torres xxx.xxx.106.143
July 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.150.1
May 16, 2012
I felt a million times better when I left, and I wasn't in in any pain during my appointment. They took great care of me. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important.
by DC
February 27, 2012
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Is this business handicap-accessible?
Yes, it was handicap-accessible
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
June 15, 2011
Are you going to visit this urologist again?
Without a doubt!
Was this urologist's office easy to locate?
Absolutely! It couldn't have been easier!
Did you experience unnecessary pain during your visit?
No
by Anonymous
May 15, 2011
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I've already been telling my friends and family how great John Kersten Kraft, M.D. is. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
by kevin murphy
April 04, 2011
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
March 23, 2011
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