They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They made the extra effort to make sure every question and concern I had was addressed. The office was very easy to locate. I didn't have any trouble finding it at all. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs.