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Dubois' Health Food Center and RB Shoppe

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Dubois' Health Food Center and RB Shoppe
Dubois' Health Food Center and RB Shoppe
(5 Reviews)
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201 Highway 50 East Carson City, NV 89701
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
I LOVE this store. They really know their products and are always a great help.
by Cynthia xxx.xxx.9.244
December 01, 2017
9/30/2016
1:30 pm
My wife, 2 year old son, and I were shopping and was approached by a worker named Susan with a candy sucker for my son not to be running around (i.e. nothing else was explained why?). All he was doing was pointing at what was inside the jars, we continued towards the end of the store where small closed bins are-my son crouched near and pointed to what was inside-touching the outside of the plastic bin under my care
The worker Catherine approaches the both of us and literally yells at my son indirectly to leave the store because he is putting his hands inside the bins. I thought she was joking and proceeds to continue yelling at me to leave the store. I told her 1) Do not yell at my son- he is a child 2) He didn’t put his hands in the bins 3) we are good repeat customers 4) We will take our business somewhere else. Catherine yells at me saying I don’t care. We leave without further incident
I call Du Bois 3 minutes after my family and I leave the store and incidentally talk to Catherine- she lied to me saying who she was and that my complaint doesn’t matter- to write out a statement. I asked to speak to her boss and she hung up on me. I call back and spoke to Susan who treats people with respect and common courtesy- she apologizes, told me her co-workers real name and took my number down for the owners to call me back. The point is that we have been beyond numerous times and never has my son been an issue and NO WHERE is there a sign that says NO CHILDREN ALLOWED!
How can an employed elder speak to a 2 year old child in that manner? My son was scared grasping my leg- not understanding why?
Du Bois lost good customers, and we deserve an apology for being treated like garbage Catherine.
by Richard xxx.xxx.104.22
September 30, 2016
This provider has only the most basic information available online, however, they are extremely helpful in person and over the phone. They return my phone call as soon as possible.

The staff is very friendly, warm and professional, and make the whole experience that much better. They are exteremly knowledgable about their products, whether organic foods, natural remedies, or homepathics, yet willing to learn from customers and reach out to thier suppliers -- and even other stores -- if they aren't familiar with a product.

The store is a treasure trove, and fun to explore. It's tight quarters, but lots of nooks and crannies. While I love that aspect of the store, it's also the reason I couldn't give it 5 stars. Anyone who needs to use a wheelchair, or even a walker, would have a difficult time navigating the aisles. I know the staff will fetch items for their customers, but you lose the fun of exploring.
by aka, Lady Jane xxx.xxx.202.219
October 05, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by purringcat xxx.xxx.194.21
January 17, 2013
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous
June 09, 2011
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Map and Directions
201 Highway 50 East, Carson City, NV 89701