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Life Center Athletic Club

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Life Center Athletic Club
Life Center Athletic Club
(2 Reviews)
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9844 South 1300 East Sandy, UT 84094
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(2 Reviews)
My husband and I joined this club because of the salt water pool and we've encountered several problems since we joined. The pool water is frequently cloudy and the sides and floor have a brown discoloration. There are also frequently many stray objects in the pool (hair ties, band-aids, toilet paper). The pool desk is also very slippery (indicator of algae) and I have slipped a few times. Practically of the lockers at the facility are broken and I have had my stuff get stuck in the lockers at least 3 times so I don't even bother using the lockers anymore and take my bag into the pool area with me. My husband also had his comb and hair gel go missing from the counter during a 2 minute period while he was using the bathroom and never turned up. The women's locker rooms don't have a dry sauna like the men's, just a steam room and the filter in the steam room is filthy looking. We have also used the tanning bed several times and one of the bulbs was flashing red and never got replaced despite several complaints. However despite all of this, we hoped that the health benefits of swimming in a salt water pool vs. a traditionally chlorinated pool would outweigh these other issues. However, one of my biggest issues has been how inconvenient the pool hours are to working adults. The pool is supposed to be open till 10:00pm on weeknights. They shut ALL the lights off in the ENTIRE pool enclosure around 9:45pm. They have no clock or alarm, so while you are in the middle of swimming, the lights just suddenly go off without warning and you are stuck in a pitch black enclosure not able to see your way out. Someone could slip and fall in the water and get injured or drown and die! We've contemplated reporting this to the county health department as well as I know this is against health & safety codes. However, we tried to speak to the managers on duty. We complained several times and nothing changed, so we tried to find a way around this issue by trying to swim earlier so that we didn't get stuck in the dark pool. However, they also run youth swim programs that restrict lane access between 3pm and 8 pm. When my husband and I joined, we were told by the manager on duty that day that typically they always had at least two lanes available during these times and even if we needed to swim at a certain time, that this wasn't a problem and that the program instructors had to accommodate other members by opening up lanes for them to swim in. Tonight, my husband called ahead of time tonight prior to my leaving work early about the availably of the pool because in the past I had arrived and there were so many people in each lane and I just didn't really have time to wait for an opening. I arrived tonight and got in a COMPLETELY EMPTY lane after another woman exited and started to swim. I barely finished my second lap and was rudely kicked out by the swim program instructor. I went up to the front desk FREEZING AND DRIPPING WET in my swimsuit and towel and spoke with the manager on duty who happened to be the owner (T.J.) about the situation. This was my first time meeting or speaking with T.J. He was EXTREMELY RUDE, INCONSIDERATE, and UNACOMMODATING. He didn't do anything about the situation except lecture me about the swim program hours, and deny what we were told by other managers. He was really mean to me and showed ZERO empathy for my suffering. It is COMPLETELY UNACCEPTABLE to allow someone to stand in a towel and wet swimsuit, freezing cold in THE MIDDLE OF WINTER (especially in the lobby of the complex), while you just lecture them/argue with them and do nothing about the situation at hand. I was completely shocked and horrified as the other managers and employees have always been kind and accommodating to us in the past. I left the club crying in my wet swimsuit and towel because of the way I was treated, and the manner in which I was spoken to. I feel completely disrespected and abused as a human being. This was the last straw for me and I will NOT be going back. My husband even talked to T.J. on the phone about the incident and he was very rude to my husband as well. My husband and I own our own business and I would never speak to or treat our customers this way. I cannot condone a business owned by someone so mean, rude and inconsiderate, and that treats customers/fellow human beings this way. I now realize why all of our other complaints that other employees said they would talk to T.J. about were never resolved- because T.J. is an inconsiderate jerk who doesn't care about his customers.
by Amanda xxx.xxx.249.3
February 19, 2015
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.238.6
September 26, 2011
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9844 South 1300 East, Sandy, UT 84094