They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. The office was very easy to locate. I didn't have any trouble finding it at all. They had a few different appointment times available but none were perfect for my schedule. One thing that I don't appreciate, is that they close exactly at their scheduled time whether someone needs help or not. I can't count on them to help me if I show up even a couple of minutes past their closing time. They had quite a few interesting magazines, which made my time in the waiting room go by much faster.