They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They never left me for an extended period of time and I never felt ignored. It was easy to get the appointment time that worked for my schedule.