I was given a polite greeting when I walked in. It was nice to be acknowledged. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. When my condition proved to be outside of their control, they were able to refer me to someone that could help me. I appreciated the fact that they were able to do this. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.