They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Not only were their prices reasonable, they were willing to work with me and my situation to make sure my payments were affordable. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you.