Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did the staff answer all of your questions?
None of my questions were answered
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much