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West Branch Animal Clinic

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West Branch Animal Clinic

West Branch, IA
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West Branch Animal Clinic
West Branch Animal Clinic
(6 Reviews)
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508 North 4th Street West Branch, IA 52358
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
by Anonymous xxx.xxx.113.202
November 19, 2012
Horrible!!!
My pet was seen for a tumor, which the veterinarian recommended being removed and biopsied. Surgery was scheduled. When I picked up my dog, the area had not been shaved like I would have expected and there were no stiches. When I asked about it, I discovered that they had operated on the wrong area. The turmor that was supposed to be removed was never touched. So the dog had to stay overnight and go through another surgery. She is an elderly dog and surgery is difficult at best for her.

Two weeks later, I still don't have any biopsy results back. I was never told to come back to get the stiches removed. When I called to ask about the stiches, I was told to come in the next morning between 9:00 and 9:15. I arrived promptly. I sat waiting in the waiting area without being acknowledged. Another customer came in and was asked to come back before I was. When the other customer told them I had been there first, the staff said "No, he'll be there for a while". When I asked why, I was told that they couldn't find the doctor. I drove over half an hour to make this appointment and never got a call from this place to let me know there was a problem with my appointment.

I cannot trust this doctor and will never return.
by madcustomer xxx.xxx.90.2
October 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.220.201
August 30, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.122.100
June 19, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
August 23, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider late to your appointments?
No, they were on time
by Anonymous
June 08, 2011
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Map and Directions
508 North 4th Street, West Branch, IA 52358