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Blue Sky Veterinary Clinic

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College Mall Veterinary Hospital

Bloomington, IN
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Blue Sky Veterinary Clinic
Blue Sky Veterinary Clinic
(9 Reviews)
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2050 South Walnut Street Bloomington, IN 47401
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
I hope that no one ever has to experience the vet visit with Bloomington Blue Sky Vetrinary Clinic like I did today. I felt belittled, rushed, mistreated and disrespected. I also feel that my cat got treated incorrectly and too harshly. I left crying my eyes out. If you are wanting to know the details of this experience, here is what happened:
I came in with concerns about Cisco’s persistent diarrhea.
I was holding back tears within minutes of interacting with the staff.
I have had cats my entire life and have never been to a clinic where the animals were handled as poorly as Cisco was. He was not by any means struggling or resisting, yet he was constantly being held down, not allowed to roam the closed space when we were simply talking, was kicked away from the door before I could simply pick him up, and he was handled pretty roughly in instances when I know it could have been handled much less harshly.
Cisco purrs at the vet and in the car; he is not an anxious cat. He was purring at first but soon became much more anxious than I have ever seen him.
The very first thing that happened was the doctor checked his ears. He swabbed and checked for mites, then explained that there were no mites and it was likely an infection (there was a tiny bit on black gunk). I asked how he knew--as Cisco's ears had just been checked at another vet, looked the same, and raised no alarm there--and he just said "you can see it."
I tried to ask if there was a way to test or if they could just be dirty? After all, his ears have never bothered him, and my questions were not receiving answers. I even called the other vet to ask about their process, and they told me that they would normally run a test to tell if it's an infection, and that they would have asked the owner if the ears were bothering the pet. If not, they would have cleaned the ears and asked the owner to watch for irritation. I wish I would have gotten an interaction like that. I felt like I had no voice.
Then, without asking for medical history (which I brought and provided), or without asking for the stool sample, the doctor said "We're just going to go ahead and deworm him."
To this, I (re)explained that he had been dewormed and had his stool tested on 9/8/18 and no "worms" had shown up. The doctor ignored me, looked at the couple papers I brought for a second, and said I can't find where he was dewormed on here. I had forgotten to bring that paper. Then, he said again they were going to deworm.
So, now sweating and ready to burst into tears, I explained again that he had been dewormed and asked if I could call the Humane Shelter to get proof. He said "put the cat in the box while she calls and we'll see another patient."
At this point, I had been in the room for maybe 4 minutes. Isn't my money and my time worth being able to keep that room an extra minute to call the shelter?
I was sent to another room and the nurse shoved Cisco in his box that gives him extreme anxiety. I would have preferred to do that as you could tell he was not a fan of the staff. The call took me about 30 seconds, but I had to wait again to see the doctor and Cisco had to get anxious by going in his box again and to a new room.
Cisco had been treated with Drontal on July 2, which I was told should be a "one and done", "top notch" treatment. Not to mention, the other vet visit did not cause issues in this area.
Again, through sweat and holding back tears, I had to fight for why I was sure he did not need dewormed.
Eventually another nurse came in to gather some additional info. When I explained the kind of treats we gave Cisco, she rolled her eyes at me as if giving him Temptations treats was equivalent to giving your child cocaine. For one, it's called a treat for a reason.. for another, BloomingPaws uses this to help pets with shots, and lastly, how am I supposed to know that it's "like giving your kid McDonald's." And is it bad to treat your pet for reinforcement?
At this point, I want to walk out. I feel I am not getting heard, respected, or the help I need.
The doctor came in, treated his ears (which I still think are not infected, but paid to have treated as my voice was being silenced). Even the treatment of Cisco's ears made me feel as if the doctor had a ticking clock of 30 seconds to be in the room, and he was unable to take time with me, him, be gentle, or be patient. He left again to get some bland food and stomach treatment. As he was opening the door, he asked me to pick Cisco up, but didn't give me time to respond. Thus, he kicked Cisco accidentally on his steps out of the door, and nearly closed his head in the door.
By the time I left the clinic, I started balling. I had to sit in my car for a couple of minutes to decompress. At this point, Cisco was panting from anxiety, which he has never done, even on vet visits where he's gotten shots.
I am very disappointed with the treatment both I and my cat got today.
I am sad that Cisco had such a horrible experience, especially given that he has purred all throughout more traumatizing vet visits.
by Ky xxx.xxx.129.163
September 19, 2018
Not good, excepting once, for "bedside manner," and usual receptionist being so gruff. Hours of operation extremely difficult if one works 8am-5pm (their office hours) and then 10a-noon on Saturday. I've yet to find their hours online. They also recommend emergency care an hour + drive away in Indianapolis, although there are local vets that could be called. I do like that they are so generous with their work at the Animal Shelter. They also do not over-prescribe.
by Jami xxx.xxx.165.165
June 18, 2016
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
I Already Have
Is this provider willing to pursue advice from other providers when necessary?
Absolutely
Did this provider answer all of your questions?
Yes
Did a staff member acknowledge or greet you when you entered?
Definitely
by Anonymous xxx.xxx.173.194
November 18, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Did this provider seem current about the latest advancements in their field?
Definitely
Does this veterinarian send reminder cards for your pets annual check-up?
Always. Not only do they send reminder cards, they also send adorable cards during the holidays
Did this provider listen to your input and concerns?
Absolutely
by Anonymous xxx.xxx.232.240
October 05, 2014
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Stacy xxx.xxx.181.173
December 10, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by kbowl3899 xxx.xxx.179.172
November 15, 2013
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.224.2
November 08, 2013
Was this veterinarian friendly?
Extremely Friendly
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you leave the office feeling satisfied with your visit?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
September 30, 2011
The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. It's so refreshing to find a vet that isn't always overwhelmed by too many pets. They are able to spend as much time with you as you need and are never rushed off to see another pet.
by Anonymous
July 05, 2011
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Map and Directions
2050 South Walnut Street, Bloomington, IN 47401