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Kathryn Trenholm, DVM

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Kathryn Trenholm, DVM
Ayer Animal Medical Center
(14 Reviews)
> Get Phone Number & Directions
196 West Main St. Ayer, MA 01432
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Did your provider ask holistic type questions and comment about aspects of care that might affect you outside of their specialty?
I was impressed that this provider took notice of areas outside of their specialty that might help me.
Was this provider helpful about using your insurance coverage?
Absolutely yes
by Anonymous xxx.xxx.227.154
September 20, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Was this provider helpful about using your insurance coverage?
No
Did you leave the office feeling satisfied with your visit?
Somewhat
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
by Anonymous xxx.xxx.186.3
July 01, 2014
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Was the waiting area spacious?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this veterinarian friendly?
Not Really
by Anonymous xxx.xxx.6.8
September 09, 2013
The staff is friendly & the doctor seemed knowledgable. I was impressed with the fact that they got me in for an appointment right away - I had to wait a little, but when the doctor saw my pet I didn't feel rush and felt I had her full attention. The only negative is I felt they do what ever they can to book you for services, so they can make money
by Ayer Resident xxx.xxx.41.12
September 03, 2013
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.132.41
June 29, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Are you going to visit this provider again?
Not if my life depended on it
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Was this veterinarian compassionate when your pet was sick?
No, they just told me worst case scenario with total disregard towards my feelings.
Was this veterinarian friendly?
Absolutely Not!
by Anonymous xxx.xxx.92.201
March 30, 2013
They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. I don't know where some of the negative reviews that I have read have come from. I have been going there for many years and have had a number of very sick dogs and Dr. Tranholm gave them excellent care. One of the dogs almost died at 7 years old with acute active hepatitis He has had larynx surgery and had his ear quilted so you can see we have had a very sick animal and Dr. Trenholm saved him. He is a yellow Lab and he is now 14 years old. . With Dr. Trenholm and her care he would have died.
Of course, we spent a lot of money and it was a lot of work for the Doctor and for me. She is the best!!! Her staff is wonderful, very friendly and helpful. I could go on and on about this practice. I wouldn't go anywhere else.
by Lee Gower xxx.xxx.184.130
January 22, 2013
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
by Anonymous xxx.xxx.44.15
January 19, 2013
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely not! I was a complete wreck waiting by the phone
Was this provider's office clean?
It could have used some cleaning
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous xxx.xxx.86.7
October 17, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.247.150
August 13, 2012
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Map and Directions
196 West Main St., Ayer, MA 01432