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New England Animal Hospital

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New England Animal Hospital
New England Animal Hospital
(9 Reviews)
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Fairhaven, MA 02719
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
if you get into the office and actually see a veterinarian, it's not bad.

but anything on the phone is a disaster.
workers are impatient and act like you're bothering them by calling.

and they'll usually promise that "someone will call you back by the end of the day."
but they never do.

when my cat was having problems with new prescribed food, I tried for 6 days to reach the doctor, or SOMEONE who could help.
no luck.

tried for 3 more days to reach the office manager, who wouldn't return my call.
finally I reached her on the phone, she didn't care and blew me off with "I'll tell the owners you called."

finally, I ditched the place & went somewhere else.
so should you.
by chris xxx.xxx.150.187
August 08, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this animal hospital use current and safe equipment?
Yes
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.90.109
May 06, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.90.185
March 30, 2013
Were the waiting room chairs comfortable at this animal hospital?
Average
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Would you recommend this animal hospital to others?
I Already Have
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.253.65
March 07, 2013
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did you leave the animal hospital feeling satisfied with your visit?
Yes
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.24.24
January 22, 2013
Does this provider remember you by name?
Sometimes, but not always
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Does this provider treat their staff well?
Kind of, but not very well
Was this veterinarian gentle when caring for your pet?
Not really, it was a little upsetting
by ARP xxx.xxx.24.110
January 21, 2013
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
by Anonymous
November 17, 2011
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider listen to your input and concerns?
Yes
Did this provider have reasonable prices?
Yes
by Anonymous
March 18, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous
March 13, 2011
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Fairhaven, MA 02719