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Valley Veterinary Service

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Valley Veterinary Service
Valley Veterinary Service
(4 Reviews)
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Lee, MA 01238
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Consumer Feedback

(4 Reviews)
I was in search of a veterinary office who would see parakeets and was referred to Valley Veterinary Service in Lee, MA. The office was able to schedule an appointment for me that day! I was so pleased with Dr. Shanahan - she was calm, wonderful, kind, and compassionate with Katie. Dr. Shanahan took the time to listen to my concerns and answered all of my questions. What a wonderful veterinary office! Reasonable prices, too. I would definitely recommend Dr. Shanahan!!
by Michelle xxx.xxx.141.118
July 29, 2018
My dogs have all been patients at Valley Veterinary since they were puppies. I have 5 ranging in age from 2 to 12.5 years old. I can't express how much I love having these people take of my4-legged family. And how well they treat me as well. None of my dogs have any issues going to the vet, all of them are happy to be there because they are well taken care of and loved. Anything that might be going on with any health issues are well explained by the vet, tech and front desk personnel. Really, these folks love and care for my babies so well that I would never consider taking them to anyone else!
by Auntie Donna xxx.xxx.9.22
May 03, 2018
As a Registered Nurse and a person who formally worked in the customer service industry I have an acute since for what it means to provide good healthcare along with good customer service. You will not find this at Lee Valley Vet most likely due to the horrible customer service skills of their Office Manager, Susan Beckwith. These are the issues I have encountered
Prescription filled for a 32mL of Metacam, but I was given and paid for a 10mL bottle which is much smaller than what I was supposed to be given. If I weren’t in the habit of checking all medication given to me (a nurse always checks what medication is given) I may not have noticed the error and would have paid double for what I was given. Trying to solve this problem was an even bigger hassle because the above named Office Manager has to fix these types of things and is rarely in the office, from what I gathered.
Test done on my dog that I did not approve and were unnecessary when I had an area in her mouth lasered for a growth. I did not end up paying for these tests, but if I wasn’t a nurse, I would have never known how unnecessary these tests were and would not have challenged the tech who told me all of the stuff they did without my consent.
One of the vets tried to retreat my dog for Lyme’s when her Quant C6 test came back at 32 after being 250. If the quantitative value is 50% less than the original value it means treatment was effective for Lyme’s. Needless to say 6 months later the test was less than 30, which means there is not active infection. Again, if I wasn’t a Nurse I would not have known this and my dog would have been on antibiotics for another month!!
I called for a prescription refill for my dog, was never given a call back that it was OK’d by the doctor and my prescription sat at the front desk for 3 days.
Upon picking up said medication I asked for Heart Guard for a rescue dog I recently adopted. I had left her heart worm test at home, but told the woman at the front desk, Andrea, that I would drop it off next time I was in the neighborhood. She said it was fine. Well, Susan, the office manager overheard this and with a very cold and rude demeanor told the office assistant not to give me the medication. Now, I work in healthcare and there are rules that I certainly understand, but without even an explanation or a smile this woman turned to walk away like she could care less that I was a paying customer. I told her I had been going to this vet for years and she said she didn’t care and would be happy to forward my dogs’ records to another vet.
Needless to say we are moving to Dr. Reiner at South Street Vet.
I can certainly deal with a few mistakes here and there, but complete disregard for the fact that I am a paying customer by Susan Beckwith is so completely insulting and I expect my animals to be cared for by people with more decency.
As a side note, I have spoken with a few people in the community who also feel this place is going down the tubes. I found South Street because one of the women I work with has had a very bad experience with them as well.
by Candice J. xxx.xxx.54.141
October 08, 2013
Were you able to relax during your appointment?
Yes
by Anonymous
September 18, 2011
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Lee, MA 01238