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Riverside Animal Hospital

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Riverside Animal Hospital
Riverside Animal Hospital
(8 Reviews)
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Flushing, MI 48433
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Tiiu xxx.xxx.22.249
September 27, 2013
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
by Karen xxx.xxx.82.12
August 16, 2013
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Does this provider promptly return your phone calls?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.60.211
July 08, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Heather Mac xxx.xxx.218.45
December 01, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.108.216
June 19, 2012
Main receptionist lacks customer service skills. I base my decision to choose a place of business on how well the front desk people act. Going against my gut instinct because my mother had used this place, I went ahead. Please get a new receptionist to replace K....
During my initial visit, I was led into a dirty room that had to be cleaned up.
On my second visit, my dog went in with one problem and left with two. There was an ear wound that would not heal, and after surgery, my dog has a chunk that was trimmed out, leaving a tip that is bound to get caught in something and will in the future have to be trimmed off as well. He looks as if he got in a dog fight, and when people ask me about his ear, I'll respond with: "Oh no, it wasn't a dog fight. It was the vet."
The other problem was that somehow, the nail from his dewclaw had been ripped off. Nobody could tell me what happened, but I know it happened at the facility because he was bleeding on me when they brought him in the examination room. Of course fees were paid before even seeing the results of the surgery and the accidental dewclaw injury. There were no apologies and there wasn't much concern, only a bandage and a bill, to see my on my way. It was a hefty bill too for all the problems that occurred. It would have been nice to have some money refunded or have some other service offered to make up for this accident.
After trying to get in contact with the owner and failing (either he was avoiding, or the receptionist was covering), I finally told my concerns to the receptionist K (bad choice, again). After hearing excuses/reasons from her about my concerns, there was never an apology in the conversation or real effort to fix anything except to say that she'd talk to the Dr. and get back to me. I really would have liked to have my problems resolved by the owner, which would have been the best thing to do for the business, but alas, the receptionist called back and fed me lines on what the Dr. said (supposedly). Only at this time did I receive an apology for anything.

Bottom line: poor customer service, lack of courtesy/respect, hefty bill for services rendered, poor business practices, more into money than you and your pet

Do yourself and your pet a favor and choose some place that runs their business with a focus on your pet's health, safety, and well being.
by GoodDog xxx.xxx.51.130
June 12, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this veterinarian offer emergency after-hour services?
Yes, they are so amazing. They will come to the office after-hours for any emergency
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
July 30, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
April 22, 2011
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Flushing, MI 48433