They greet you and put you at ease from the moment you walk in the door. I can always count on the staff to be there for me, whether it is to answer a late night phone call or come in for an after-hour emergency. Their dedication to their clients—both pet and human—is outstanding. Everyone in the office truly cares and it is evident in all they do. I have complete confidence in their ability to successfully diagnose and treat my pet and for them to thoroughly explain things in an understandable manner. They've been there from the beginning right through till the very end and were kind and supportive throughout it all.