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Twin Oaks Veterinary Hospital

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Twin Oaks Veterinary Hospital
Twin Oaks Veterinary Hospital
(10 Reviews)
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Sparta, NC 28675
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
I usually never leave bad reviews but if I could give this vet office -5 stars I would. I’ve dealt with this vet for a long time. My parents went to them for a few years when I was a teen. I never went because of how awful they are. For one my parents have taken a lamb and a dog in for a surgery in the past and they overdosed both, yes both of them, then they put them in trash bags and told my parents to come get them or they’d throw them in the trash. How awful to say to someone who just lost an animal due to employee error, and it was admitted. Then my parents had a dog needing a c-section and they knicked an artery and almost killed her thankfully she did pull through. I never wanted to deal with them just for that but I have heard so many horror stories from that place. Yeah they are cheaper but you get what you pay for. Now all of that was a few years ago now. Well I had a litter of show Dobermans and no one near me but them crops ears, and show Dobermans have to have cropped ears so I called them 3-4 months ago and told them I couldn’t give them a specific time of when I would need the ears cropped until the puppies were born, which they get their ears cropped at 10 weeks old. They told me that they understood and had worked with breeders and once I had my litter to give them a call and they would squeeze me in since I was a breeder and had several. Fast forward to today when I based the prices of my puppies partly on how much they were charging for ears (yes cheaper than others further away) and already have my litter sold and I called them to let them know they then tell me they cannot squeeze me in at all. I then ask to speak to a manager and yes I was quite upset and told the lady on the phone I was not at all trying to be rude to her or anything but that I didn’t appreciate being told something and then it not happening she told me she would transfer me. I was hung up on. I called back another lady answered the phone, I was simply expressing my displeasure and just wanted to know when the manager would be back in she then gets rude and tells me they don’t deal with rude customers after I get rude back and she hangs up on me. Worst experience with any vet ever. I honestly hate this vet office I was going to give them another shot but wow have they got even worse. Best advice don’t deal with them. Lying, rude, not skilled employees is all they have. And like I said I’m not one to usually get heated over stupid things, leave bad reviews but I’ve had it with them. There are wayyyy more skilled, nicer, trustworthy vets in this area. Highly recommend RiverView Vet Office in Wilkes County. Once again If I were you I wouldn’t even bother with them.
by Breanna. xxx.xxx.202.16
October 20, 2021
Wonderful vet .
by Sara xxx.xxx.140.84
June 05, 2017
Very capable and efficient.
by Jerry Mullis xxx.xxx.80.72
October 03, 2014
by Anonymous xxx.xxx.181.181
October 07, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Are you going to visit this provider again?
Without a doubt!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous xxx.xxx.224.66
June 27, 2013
Does this veterinarian offer emergency after-hour services?
No, there is no way to reach this vet if it is after business hours
Is food and water always available for your pet at this veterinarian's office?
Yes, food and water is always available. My pet loves it.
by Anonymous xxx.xxx.34.130
June 23, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
by Anonymous xxx.xxx.60.44
March 08, 2013
Did this veterinarian fully explain your pet's condition?
Absolutely not. I had no idea what my veterinarian said to me.
Did this provider rush your appointment?
No
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Does this provider remember you and your circumstances at every appointment?
Yes
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.87.189
October 29, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.243.147
August 13, 2012
Has this veterinarian ever misdiagnosed your pet?
Never, my pets have enjoyed healthy and long lives thanks to their care.
Was this provider's office too cold?
No, it was fine
by Anonymous
September 11, 2011
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Sparta, NC 28675