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Apple Country Veterinary Hospital & Boarding

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Apple Country Veterinary Hospital & Boarding

Hilton, NY
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Apple Country Veterinary Hospital & Boarding
Apple Country Veterinary Hospital & Boarding
(11 Reviews)
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516 North Avenue Hilton, NY 14468
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Staff
3.5 star average for Staff
Apple Country has been our family vet for 20 years. They do an excellent job helping us take care of our family pets and really care about animals
by Vicki xxx.xxx.227.148
January 14, 2015
Did this veterinarian seem overwhelmed with too many pets?
Yes, he/she didn't spend too much time with me
Did you feel that this veterinarian's pricing was fair?
Absolutely not. I was shocked and appalled when I paid the bill.
Does this veterinarian offer emergency after-hour services?
No, there is no way to reach this vet if it is after business hours
Was this animal hospital's staff friendly?
Friendly Enough
Did this veterinarian fully explain your pet's condition?
No, I left frustrated and confused
by DISGUSTED xxx.xxx.172.154
February 19, 2014
Do not take your animal here!! They are by far the worst vet ever!!! Dr. Snyder diagnosed my cat with Hyperthyroidism about a 1 ½ years ago. I took her back a number of times. They even made me come in, when I called about concerns about my cat not taking her medicine. And when I took her in, Dr. Snyder told me to just crush up her pill in her food!! She had blood tests done and her thyroid levels checks multiple times. Dr. Snyder told me the same thing ever time I went, that all of this might be caused by cancer. He never really did anything and my cat still wasn't gaining any weight. One night my cat couldn't walk and was falling over. I called Apple's Country emergency line, no one answered. I took her to the emergency vet, where they did a lot of tests (some of the same ones done at apple country vet) The emergency vet diagnosed her with chronic kidney disease, high blood pressure and arthritis on top of the hyperthyroidism!! All of this didn't happen over night and should have been figured out by the tests Dr. Snyder did! I switched vets the next day. The new vet, I started going to put her at 10 years old not 6 years old (which was on her record) Dr. Snyder would have killed my cat if I continued to take her to him. To top it all off, there prices are out of control!!!!!! $75 for just the visit!! (its $95 for the emergency vet and $44 for my new vet) Apple Country's blood testing was $90, when the emergency vet was $60!!! I can go on and on with the ridiculous prices and horrible service!!! If you love your pet and don't want to be broke do not take your animal here!
by DISGUSTED xxx.xxx.172.154
February 19, 2014
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did you leave the animal hospital feeling satisfied with your visit?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by kathleen dalheim xxx.xxx.92.254
February 06, 2014
When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating.
by Unhappy xxx.xxx.236.49
November 15, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by blank xxx.xxx.239.121
September 10, 2013
I had been a long standing client for over 6 years at Apple Country. I suffered through the excessive staff turnover (there was one poor girl there for years and finally I think she threw the towel in), excessive wait times and lack of response to phone calls. Twice I was waiting to see Dr. Snyder and could here him outside on his tractor while I waited for over 35 minutes the first time and 45 minutes the second time. I finally had to switch vets recently.

My dog had a tumor removed. I had it sent out for histopathology. I was worried about the results. I waited about 14 days. I hadn't heard anything from Dr. Snyder so I called the office. I spoke with the receptionist who had no idea what was going on. My phone call wasn't returned. I called the next day. I spoke with a different receptionist and had to repeat the same information to her. I was told that they had the results but the Dr. hadn't reviewed them yet. I didn't receive a call back that day either. That Friday they were closed and had to wait until Saturday. I was furious. I called the office on Saturday and was told Dr. Snyder wasn't working. On Monday I called. Dr. Snyder was in the office but had his other vet call with the results.

I wondered why I paid so much money to have this lump removed and I couldn't even speak with my dog's veterinarian for 5 minutes to receive the results. Apparently he doesn't care about his clients or patients.

I have since switched my records to a new hospital.
by disgusted xxx.xxx.86.174
September 07, 2013
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.183.215
May 18, 2013
They had quite a few interesting magazines, which made my time in the waiting room go by much faster. Unlike other veterinarians I've been too, I have never seen them appear overwhelmed by too many pets. They are extremely organized and make sure the vet has plenty of time to see each patient for as long as necessary. They almost always have a promotion or special going on., I always get some sort of discount. They always make sure to return my phone call as soon as possible. They've never left me waiting. The veterinarian and friendly staff educated me on what I could do better to help keep my pets healthy and happy and really stressed the importance of taking care of my pets teeth. I left with a better understanding of proper pet health and found their recommendations to be incredibly helpful. My pet was seen by Dr. Heidi Wendel she was very friendly and well educated. I really enjoyed that she took the time to explain exactly what was going on with my dog's eye infection and why she was choosing the particular treatment plan. The staff was extremely welcoming and friendly, I would recommend them to all friends and family.
by Anonymous
July 22, 2011
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
April 05, 2011
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Map and Directions
516 North Avenue, Hilton, NY 14468