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Colerain Animal Clinic

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Colerain Animal Clinic
Colerain Animal Clinic
(13 Reviews)
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Cincinnati, OH 45239
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
KEPT DOG WHO IS DEAD OVER 3 MONTHS!!!

End of May our dog was very sick in evening. Took him to this clinic as they were open and we had been going here on and off for over 8 years. Doctor saw him and started treatment. Was to be kept overnight and doctor would follow up with us the next day. I paid half of what they estimated the bill to be the first night. He sadly passed away during the night at the clinic. The next morning I called to see what had happened and asked him to be cremated. We did not want remains returned. I was told it would happen. Asked for bill to be sent to me.

Six weeks later, in early July, (the first surprise) they called to tell me the dog was still there and they wanted payment. Told them I was furious he was still there six weeks later and repeated request for itemized bill. Talked to manager and was told that he would be sent to crematorium the following morning and an itemized bill would be sent. Was told procedures would be put in place so it does not take six weeks to follow up on remains of animals that had passed away.

Got the bill two weeks later. Not itemized just a balance due. Repeated request for an itemized bill that was never sent.

End of August got another surprise call telling me the dog was STILL there, THREE MONTHS after dog passed away, and they wanted their money before they would cremate him. Called Manager again to request bill on what was done. After two days of back and forth finally got an itemized bill e-mailed to me in September. Said would not cremate him until full bill was paid so I did pay it.

I agree with the reviews of the decline of this clinic. They seem to have a difficult time getting me an itemized statement (rather than me just paying what they said the bill was). Seems to me there is little respect for the animal. Who just leaves a dead dog laying around for months? Why was there no follow up to request? Why is there nobody following up on deceased animals still at the clinic?

After being told the dog would be properly disposed of TWICE, I now have a "promise" he would be put to rest quickly. I guess I will have to cross my fingers. Seems a sad way to say goodbye to a love one.
by Mark xxx.xxx.72.92
September 25, 2017
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Was this veterinarian friendly to your pet?
Yes, my pet seemed to really like him/her
Does the provider's staff maintain a professional appearance?
Definitely yes
Does the provider's staff treat you well?
Yes
by Anonymous xxx.xxx.148.249
June 18, 2014
I took my akc registered Rottweiler in for a neutering and the BUTCHERED HIM!! I was Sooo upset!! I came back in an was sat down an told while snipping his (testies) that a vein or tube slipped down an they had to go in an get it?? I looked at my big guy and his SCROTUM was cut and stitched ALL THE WAY TO THE PEE HOLE!! 😡😤 it looks TERRIBLE!! After a year the hair on that line of scar tissue still doesn't grow right!! They ruined the look completely of my dog and everyone who meets him asks was he in an accident due to the noticeable HEAVY SCARRING!! No apology nothing!! No after care check up!! Nothing!
by Very upset pet owner! xxx.xxx.147.19
April 23, 2014
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Timothy Gentry xxx.xxx.160.242
April 24, 2013
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
by Pam xxx.xxx.100.175
March 14, 2013
Did the veterinarian allow you to stay with your pet at all times?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.15.74
February 22, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Would you refer this provider to a family or friend?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
by Anonymous xxx.xxx.7.75
January 19, 2013
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this veterinarian answer all of your questions?
Yes
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.156.183
December 17, 2012
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by kjohns xxx.xxx.160.242
November 02, 2012
Did you leave the animal hospital feeling satisfied with your visit?
Not satisfied, but not unhappy
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this veterinarian friendly?
Friendly Enough
Was this veterinarian gentle when caring for your pet?
Not really, it was a little upsetting
by M xxx.xxx.236.70
October 30, 2012
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Map and Directions
Cincinnati, OH 45239