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East Suburban Animal Clinic

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East Suburban Animal Clinic
East Suburban Animal Clinic
(46 Reviews)
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5032 Woodville Road Northwood, OH 43619
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Consumer Feedback

(46 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by Anonymous xxx.xxx.122.170
March 02, 2013
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.104.244
February 28, 2013
Did this animal hospital use current and safe equipment?
Yes
Did this animal hospital use current and safe equipment?
No; the equipment needs to be updated
Were the kennels and holding areas clean?
Yes, they were spotless
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.244.59
February 23, 2013
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.113.55
February 15, 2013
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.68.222
February 10, 2013
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by barbara riddle xxx.xxx.47.111
February 08, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you experience unnecessary pain during your visit?
No
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were the kennels and holding areas clean?
Yes, they were spotless
by Anonymous xxx.xxx.45.243
February 05, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Does this veterinarian send reminder cards for your pets annual check-up?
Always. Not only do they send reminder cards, they also send adorable cards during the holidays
Was this animal hospital's staff friendly?
Yes, they went above and beyond
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
by annonymous xxx.xxx.143.155
February 04, 2013
Did the veterinarian allow you to stay with your pet at all times?
No! They took my terrified pet to a different room and wouldn't allow me go
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.92.244
February 04, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's office too loud?
No, it wasn't too loud
Were the waiting room chairs comfortable at this animal hospital?
Average
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.25.87
January 28, 2013
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Map and Directions
5032 Woodville Road, Northwood, OH 43619