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The Ark Animal Hospital

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The Ark Animal Hospital
The Ark Animal Hospital
(3 Reviews)
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Claremore, OK 74017
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Consumer Feedback

(3 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
3 star average for Recommended
The waiting area here is rather cramped. While I was there, there were no people waiting that needed to be seated as they were not waiting to be seen, or waiting to pick up. The crowded reception was completely backed up with people waiting to pay. The process seems to take an inordinate amount of time, seems that it's the computer system they are using and poor communication from the back office to the front office. Seems there are always outstanding questions and the reception people have to leave the front to get more information. People are not taken in the order in which they come in. I understand waiting on people that you know, calling them by name, but if you say something like, I'm next, you are treated with attitude. (This happened to me by the office manager, Laura.) I was glad that they were located in a safe neighborhood. It was so easy to find, I didn't have any trouble at all. I wasn't too impressed with their level of service. It wasn't terrible but I think that I probably could've gotten better service somewhere else. The doctors in the office are exceptional but the moving of customers in and out leaves a lot to be desired. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. I've been coming to this office for about six months and I look forward to the time that I will be recognized also when I come in to the office. I understand that relationship. We are not there yet.
by jwheel xxx.xxx.228.124
July 09, 2013
Does this veterinarian send reminder cards for your pets annual check-up?
Never, and I always forget
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this animal hospital's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.95.3
May 06, 2013
They didn't seem like they wanted to listen to everything I had to say. Everything they told me in the beginning ended up turning out exactly the way they said it would. I've never doubted their abilities. They're always able to answer simple questions over the phone. A bit too pricey and didn't seem to care about my financial situation. The office staff (receptionist and techs) were awesome & caring - not so sure about the ones making financial decisions!
by pdj xxx.xxx.123.188
October 20, 2012
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Claremore, OK 74017