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Norwin Veterinary Hospital

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Norwin Veterinary Hospital
Norwin Veterinary Hospital
(12 Reviews)
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IRWIN, PA 15642
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Wow do I feel like a fool! I’ve used Norwin Veterinary Hospital since moving here over 10 years ago. I find out now that they have been charging more than double the typical retail prices on medications and vaccines! The push on meds has gotten worse over the last couple of years but on this visit I had taken my cat in along with a fecal sample because of signs of parasites. Before the test result is even back the Vet recommends that I buy the Metronidazole , Panacur, Profender de-wormer, a pro biotic, a B-12 shot, diarrhea preventative and a new advanced product from Frontline. Additionally the cat is due for the Rabies and Leukemia booster ($124.50 additional for that visit) and that will have to be done in a two week follow up visit. I squirm and pick and choose because I can’t afford all of this as it is. Out of this entire list, I left with Panacur and Profender for this cat and the other one at home and the bill is $204. I check prices with another vet and online and I discover the typical retail price for these items is less than half of what they have charged me. For instance, they charge $21 for a 3 pack of 2g Panacur, online it’s @12.50, the new Vet charges $10.00. I check with my new vet and am told the annual Rabies vaccine that I’ve been paying $47.50 for is $20. The bottom line is that I could afford anti-diarrheal medicine and the full course of antibiotics if I were not being overcharged. The cats have been undertreated because of these mark-ups. This has happened before and they have looked me straight in the eye all of this time seeing that I can’t afford everything recommended because of what they have marked it up to. I know for a fact that manufacturers provide a list of suggested retail prices as a guideline to Vets. This Vet’s response is that this is a free market enterprise and he has overhead to pay for….electricity, building space, specialty equipment like Sonograms and hospital accreditations to conform to. My reply is that in a free market enterprise, I would be given a prescription and an opportunity to purchase the medications at a place of my choosing. The direct result of his concept of ‘free market enterprise’ is that my cat goes under treated in order to pay for his credentials or someone else’s sonogram. My hope is that they can find a way to help animals and stay in business, but I'm going elsewhere.
by Animal lover xxx.xxx.100.159
July 25, 2015
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Does this provider have a good professional reputation within your community?
Definitely
Did this Provider let you know upfront what the approximate cost of the services would be?
Yes
Was this veterinarian friendly?
Yes
by Anonymous xxx.xxx.88.68
August 08, 2014
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
by Anonymous xxx.xxx.107.234
March 10, 2014
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Was this provider's office too cold?
No, it was fine
Was this veterinarian friendly?
Absolutely Not!
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous xxx.xxx.108.87
December 19, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.206.230
March 02, 2013
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this animal hospital's staff friendly?
Not Really
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.103.220
February 27, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.158.15
July 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.45.189
June 05, 2012
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider's office easy to locate?
Fairly Easy
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
October 25, 2011
Was this veterinarian gentle when caring for your pet?
Absolutely not! They were very rough and seemed to have complete disregard that my pet was scared
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Was this veterinarian friendly to your pet?
No way!! I would never trust him/her alone with my pet!
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous
September 27, 2011
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IRWIN, PA 15642