I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot.