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Karen Metzler, DVM

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Karen Metzler, DVM
Summerfields Animal Hospital
(2 Reviews)
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4536 North Tarrant Parkway Keller, TX 76244
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Consumer Feedback

(2 Reviews)
Recommended
2.5 star average for Recommended
Environment
5 star average for Environment
Staff
5 star average for Staff
Expertise
5 star average for Expertise
I vas very disappointed in the service level and implied expertise demonstrated by the Summerfield staff during the initial scheduling of a beak and toe nail trim. My poor experience at Summerfield is related to their expertise with larger birds (blue & gold macaw), because I'm sure this animal hospital is good enough with dogs and cats, no arguing there. T

Their supposed "best bird handler" toweled the Sinbad (normal procedure) then proceeded to squeeze the birds head so tightly the skin tore just below her right eye and was bleeding (very unprofessional). They trimmed "Sinbads" beak then brought the bird back to me to settle her down at which time I went through the roof seeing her sitting there bleeding. Sinbad has been my companion since 1996, and we are as close as a person can get to a bird, so her pain was mine too.

Then they decided they really didn't have the expertise to handle such a large bird, and the person that normally handles big birds was unavailable. So after them rescheduling me twice, providing abusive (barbaric) treatment, and wasted a scheduled visit, they backed out and turned Sinbad away saying they couldn't proceed because they were "uncomfortable" handling the bird. Sinbad is a very docile, sweet, and friendly to strangers type bird under normal circumstances. BOTTOM LINE: Big bird owners, avoid this place like the plague. Their attitude was condescending and borderline rude, and my attitude at that point was not so good either in retrospect. I have pictures of Sinbad's bleeding face that I wished I knew how to post here, so my words will suffice in this case. A Truly Awful Experience with Summerfields Animal Hospital. A one star rating is one too many.
by sonny.c xxx.xxx.181.164
January 21, 2017
I have been to this veterinarian for years. She has treated my dogs, cats and bird. She is compassionate and listens. The prices are reasonable. The facility is beautiful, smells nice and immaculate. I recommend her and this office to everyone I know.
by Margaret Miller xxx.xxx.3.252
July 26, 2014
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4536 North Tarrant Parkway, Keller, TX 76244