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Willis Animal Hospital

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Willis Animal Hospital
Willis Animal Hospital
(7 Reviews)
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Willis, TX 77378
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Recommended
5 star average for Recommended
Value
2 star average for Value
UNBELIEVABLY BAD! WORST CUSTOMER EXPERIENCE EVER. WOULD GIVE ZERO STARS. I should have paid more attention to the online reviews for this vet, Dr. Sherrie L. Hartke DVM. My small dog and I are a customer of Willis Animal Hospital and Dr. Sherrie L. Hartke DVM. Our first visit was earlier this year and my dog received an annual checkup, bloodwork and vaccinations. The visit was fine and Dr. Sherrie L. Hartke DVM was professional and courteous. Yesterday I needed an Rx for Royal Canin Weight Control dry dog food, as it was discussed during our previous visit that my dog should lose weight. I called the office and asked for the prescription and they told me that they would not email it to me, that I had to pick it up in person. I live at Lake Livingston and it is a 70-mile round trip and 1.5 hour drive for me to get their office. It's very inconvenient and time-consuming. I arrived at Dr. Sherrie L. Hartke DVM's office today and after ringing the bell, Dr. Sherrie L. Hartke DVM greeted me at the front. I mentioned that I was driving 70 miles and taking 1.5 hours just to pick up an Rx, and asked why they couldn't just email it to me? She said that it's one of the ways they keep their costs down. I'm a CPA and very familiar with product and labor costing and I knew her response wasn't valid, so I asked why it costs more to email the Rx. Then she said that well mistakes can happen and that's why they don't do it. That response makes no sense as well. You simply take a scan of a written prescription which creates the digital image, and you email that image to the customer. Companies and offices have been doing this for 20 years. It's not new or special technology. In fact I saw a Brother (brand) printer/scanner in the reception area, so the investment had already been made in the technology. The vet, in a huff, retreated to the back area. At that point I decided that I would no longer patronize this office and Dr. Sherrie L. Hartke DVM, so I rang the bell again so that I could ask the Dr. for a copy of our medical records. I rang the bell several times and there was no response. So after almost 2 minutes I walked thru the door from where Dr. Sherrie L. Hartke DVM had previously emerged, and I asked for a copy of the medical records. Her response: "We'll email them to you." To which I responded..."so you can email the medical records but you can't email a prescription?", to which Dr. Sherrie L. Hartke DVM angrily and loudly responded "WE JUST DON'T DO IT!". Wow. To say I was shocked and dismayed is an understatement. I have never received this type of treatment from any type of Dr office, ever. So, no doubt Dr. Sherrie L. Hartke DVM will respond to this review and try to refute my comments so I'll address this now. She might say I was rude. I wasn't, I simply asked questions. She might say I raised my voice. I didn't, I simply asked questions in my normal tone of voice, yet she raised her voice at me. She might say I was badgering or insistent - I wasn't, I just simply asked questions to try to understand. In summary, I found that Dr. Sherrie L. Hartke DVM's behavior toward me and my pet was unprofessional, rude, untruthful, and very disappointing. I will never return to this office. I will probably report Dr. Sherrie L. Hartke DVM to the state board. I encourage others who read the reviews here to take notice.
by Kem Miller xxx.xxx.226.156
December 29, 2021
Fantastic doctor and staff! Patient and kind to my hyper dog! Best value around! Will definitely go back!
by pitty xxx.xxx.179.6
October 13, 2015
Their office was the absolute perfect temperature.They have the coolest cat that greets you when you walk in the door. :) They were so easy to reach in an emergency. They answered my call immediately. I don't believe my sweet Teddy would be alive today if they hadn't gotten him in right away. It is a relief to know that I can count on them to always be there for me when I need them the most. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and the price of the medication was reasonable. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They are very kind and understanding. The ladies at the front desk are so awesome. To sum everything up, this vet and her staff rock!!
by Pam Cheshire xxx.xxx.33.109
January 14, 2013
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Was this veterinarian friendly?
Extremely Friendly
Are you going to visit this provider again?
Without a doubt!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by nancie xxx.xxx.4.65
October 30, 2012
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Tina xxx.xxx.4.65
October 05, 2012
They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here.
by Anonymous
January 27, 2012
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did you feel safe in this provider's care?
Absolutely Not!
Were the examining rooms clean and free of odor?
Absolutely not, they were disgusting and smelled so bad!
by Anonymous
June 16, 2011
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Willis, TX 77378