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Patrick Masters, Owner/Contact

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Patrick Masters, Owner/Contact
Hillside Veterinary Hospital
(13 Reviews)
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191 Augustine Ave #100 Charles Town, WV 25414
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Dr Masters is a wonderful and caring veterinarian.
by J xxx.xxx.92.182
December 26, 2015
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous xxx.xxx.217.61
January 06, 2014
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Did you leave the office feeling satisfied with your visit?
Completely!
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider have reasonable prices?
Absolutely!
by The Garrisons xxx.xxx.174.245
December 17, 2012
Seven months after Dr. Roberts repaired my dog's CCL, she developed sudden pain and a limp. We took her to our regular vet, who said Dr. Robert's repair had failed and recommended TPLO surgery in lieu of another traditional repair. We took her back to Dr. Roberts, who stated she was fine and that her knees were tight. After a follow up to our regular vet a week later, she again confirmed that her repair had failed badly--showed me the movement in her knee-- and stated that she had torn the meniscus and partially torn her CCL in the opposite leg! Now I feel that we were not truthfully informed of the situation! VERY UNHAPPY!!
by ConcernedPetParent xxx.xxx.204.250
July 11, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this veterinarian friendly?
Extremely Friendly
by Anonymous
December 03, 2011
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
November 10, 2011
Did this animal hospital use current and safe equipment?
Yes; the equipment is very advanced!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider give unbiased advice?
Yes
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
November 05, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
September 27, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
July 25, 2011
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
by Anonymous
July 04, 2011
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Map and Directions
191 Augustine Ave #100, Charles Town, WV 25414