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Maricopa Animal Hospital

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Maricopa Animal Hospital
Maricopa Animal Hospital
(3 Reviews)
> Get Phone Number & Directions
19950 North John Wayne Parkway Maricopa, AZ 85239
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Consumer Feedback

(3 Reviews)
Service
2 star average for Service
Environment
2.5 star average for Environment
Expertise
1 star average for Expertise
Recommended
4 star average for Recommended
Was the waiting area spacious?
No, it was rather cramped
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Was this provider's office clean?
No, I didn't feel comfortable at all
Does this veterinarian send reminder cards for your pets annual check-up?
They say they do but I've never received one
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
by Anonymous xxx.xxx.185.42
August 30, 2013
The Absolute WORST Veterinary Clinic of all Time! Do not bring your pets here! The incompetent and cold Dr. Kelly Anderson & Garrett the vet tech, should not be allowed to care for animals.
When I arrived at this clinic for my appointment that had been scheduled, the receptionist asked me to put my cat (who was inside of a large pet carrier) on the scale in the entryway. She logged the "pet carrier + wt" all while seated behind the desk from the birds eye view of her chair.
Dr. Kelly Anderson had no problem allowing me to leave the office WITHOUT servicing my pet's medical care. Talk about lack of empathy for animals!
After having a scheduled appointment and waiting nearly 2 hours in the patient room with paint and drywall holes, I left the office in tears.
I recieved no apologies for the delay nor did a single staff member enter the room while I waited to notify me of a time-frame for service. I was offered the explanation by Dr. Kelly Anderson, with an obvious irritated tone of voice that "maybe this clinic isn't right for you" when I asked the tech (Garret) to be gentle with his handling of my shy timid cat.
Dr. Kelly Anderson may have been having a bad day, but the inadequate care, horrendous customer service, and lack of empathy for an injured animal is dangerous for pet owners.
Dr. Kelly Anderson, offered to stop treatment of the wound care after 2 minutes of cleaning when I asked a question. I was told that "if I was going to scrutinize everything she did, that she could discontinue the care." And that is exactly what she did, she walked out of my patient care room, made a few negative comments to the receptionist about me after opening the door to make sure there weren't any other poeple waiting in the front office that would hear her, and went right into another patient care room.
I was left to do nothing but leave the office without a properly cleaned and wrapped wound.
The negative attitude that I recieved from Dr. Anderson and Garret the vet tech was based on the fact that I asked if it would be possible to do the wound care and antibiotic dosage administration in the patient room where I could be there to comfort my pet, rather than in the back office with large barking dogs.
A VET CLINIC THAT CANNOT DO A SMALL WOUND CARE CLEANING AND WRAP IN THE PATIENT ROOM IN FRONT OF THE OWNER LACKS THE CONFIDENCE AND COMPENTANCY TO DO SO.
After the appalling ordeal, I still offered to pay for the examination at the front desk before leaving. Adding insult to injury, IN MY BLUR OF TEARS I DIDN'T NOTICE THAT I HAD PAID FOR SOMEONE ELSE'S INVOICE! THE RECEPTIONIST GAVE ME ANOTHER PATIENT'S INVOICE.
When I returned home I reviewed my receipt only to find that I had been given an invoice from another patient with all of that customer's information, including their home address and phone number.
THE ABSOLUTE WORST VETERINARY CLINIC! I WILL TELL EVERYONE I KNOW ABOUT THIS EXPERIENCE. TWO OF MY NEIGHBORS HAVE ALREADY AGREED TO NEVER RETURN AFTER HEARING WHAT HAPPENED TO MY PET.
by Lynn xxx.xxx.149.165
March 11, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this provider's office easy to locate?
Fairly Easy
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
by Anonymous xxx.xxx.122.26
October 30, 2012
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Map and Directions
19950 North John Wayne Parkway, Maricopa, AZ 85239