I had a really bad experience at this vet after being a customer for over 8 years - and this event took place after Dr Cisneros sold the practice to Dr Barerra. The front desk and the on-duty vets showed total indifference to my dog - who was in such pain and distress that she could not walk or even stand on her feet - and because I had not made a prior appointment I had to wait for about three hours for the first available appointment slot. I NEVER went back and found another vet that day (who saw and treated my dog immediately) with whom I am VERY happy.