I was given a polite greeting when I walked in. It was nice to be acknowledged. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.