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OXY-CARE EQUIPMENT COMPANY

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OXY-CARE EQUIPMENT COMPANY
OXY-CARE EQUIPMENT COMPANY
(2 Reviews)
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1146 SHIPYARD BLVD. Wilmington, NC 28412
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Consumer Feedback

(2 Reviews)
People on the phone do not have any idea of how to deal with confused elderly patients. Very disappointing. My very confused elderly parent was sobbing with further confusion when she was trying to get a piece of equipment working that came from OXY-CARE. When I called I received the same attitude and was repeatedly shouted at. Rather than waiting to hear what I was asking or finish a sentence I was cut off and told to "bring it in and we can look at it" Well the reality is it was not the equipment it was an elderly persons lungs who no longer could handle the equipment. If they had listened they would have heard what I was asking. I am going to let all of the doctors offices I know that offer them (and bill patients) from OXY-CARE about my experiences. I think some general training in dealing with dementia patients and how to listen would help both the man who said he was the owner as well as the front desk person.
by Carolyn Brown xxx.xxx.249.195
April 27, 2016
Was this provider's office easy to locate?
Fairly Easy
Was it easy to make an appointment with this provider?
Yes
Did this provider rush your appointment?
No
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.217.43
September 06, 2011
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Map and Directions
1146 SHIPYARD BLVD., Wilmington, NC 28412