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ACCREDO HEALTH GROUP INC

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ACCREDO HEALTH GROUP INC
ACCREDO HEALTH GROUP INC
(20 Reviews)
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1620 CENTURY CENTER PKWY STE 109 MEMPHIS, TN 38134
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Consumer Feedback

(20 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
Has this pharmacy ever given you the wrong medication?
No
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Did this provider seem irritated to be working with you?
No, they were polite
by linder xxx.xxx.120.254
January 10, 2014
I used Accredo Specialty Pharmacy for a few years through Medco/United Health Care to receive a life saving daily injection. They always contacted me before my medication ran out and scheduled a delivery which was temperature sensitive and told me how they would ship it to ensure the integrity and temperature of the medication. It always arrived on time, no problem with the temperature and no issues with the billing. They were a GREAT company compared to Optum RX which United Health Care made me switch to in June 2013. I have received 3 shipments from Optum RX for this medication at the wrong temperature, ineffective and have had to fight 3 times to return and receive the medication in the proper delivery form. Optum RX even shipped me opened boxes of injections with previous prescription labels peeled off and new ones attached, unethical and illegal!!!! Accredo is a "gem" compared to Optum RX, they should be shut down. If you think Accredo has issues, go check out the complaints against Optum RX!!!!!!
by blood clotter xxx.xxx.226.110
January 09, 2014
Since Curascript merged with Acccredo, two month's ago, my wife's chemotherapy has been late. Last month, her chemotherapy was two weeks late. This month it will be three days late. These people are rude and flippant. I cannot believe that HPHC uses this company.
Zero stars- they are incompetent.
by Paul xxx.xxx.151.180
January 02, 2014
Had used curascript prior to Accredo. horrible customer service. Constant excuses, no reall solutions. delivery late most times. Cant reach a Supervisor, no return calls unless you call them many times. I have found out they are both the same company now. Noticed many complaints on line and wit Better Business service. STAY AWAY!
by sg xxx.xxx.164.113
December 14, 2013
I cringe every time I have to call to reorder my shots. They are the rudest people. I wish I could have a different specialty pharmacy. If I could give them zero stars I would.
by KP xxx.xxx.1.74
November 13, 2013
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.168.60
October 29, 2013
I give this specialty pharmacy ZERO stars! If I could give them a lower rating, I would do so in a heartbeat. I used to deal with this pharmacy (for over five years) before it was taken over by Accredo. Accredo has destroyed this company with inefficency, ignorance and outright stupidity. I was recently placed back on Embral, granted an expensive medication, needing time to clear through my insurance company, but it has taken Accredo over EIGHT weeks and they still don't have their act together. They call me numerous times a week schedualing delivery and then a day later call back canceling because they state they don't have the proper authorization.

They have called my physician's office so many times my physician and his staff are tired of dealing with them (after giving them numerous faxes indicating the dosage and authorization). Even Embral Support won't call them anymore! My insurance company is so sick of sending the prior approval letter that they've sent it to me and stated that my prior approval has been on file for years.

I've spoken numerous times to "supervisors" in the company in an attempt to get things straightened out and they either never do what they promise (ie, call me back with an update) or they call and state everything is straightened out and someone will call and schedule a delivery. And someone does call to schedule the delivery but then right on cue, someone else calls the next day to cancel. I feel as though I'm living a skit out of Saturday Night Live it's gotten so ridiculous. DO NOT deal with this company if you can find another insurance approved specialty pharmacy!
by Sue xxx.xxx.106.146
August 06, 2013
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Did you feel safe in this provider's care?
Absolutely Not!
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
by Anonymous xxx.xxx.47.222
June 17, 2013
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous xxx.xxx.43.57
January 24, 2013
Did this provider rush your appointment?
No
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Would you recommend this provider to others?
I Already Have
by Anonymous xxx.xxx.171.174
September 21, 2011
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Map and Directions
1620 CENTURY CENTER PKWY STE 109, MEMPHIS, TN 38134