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ACCREDO HEALTH GROUP INC

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ACCREDO HEALTH GROUP INC
ACCREDO HEALTH GROUP INC
(20 Reviews)
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1620 CENTURY CENTER PKWY STE 109 MEMPHIS, TN 38134
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Consumer Feedback

(20 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
How would you compare this provider to others in his/her field that you have visited?
Terrible
Is this provider easy to reach in an emergency?
No
Did this provider show attention to detail?
Definitely not
by Anonymous xxx.xxx.186.29
August 05, 2014
For a pharmacy that deals in medications to stop premature birth they ARE THE WORST!!!! 4 weeks to process a medication that aims to keep my baby alive??? REALLY!!!!!
Phone tag for 4 weeks and STILL DIDNT GET THE MEDICINE!!!!!!!
Having to pay $4,000 (YES 4 THOUSAND) dollars because a pharmacy cant get it together to process the perscription!!!
CLOSE UP SHOPW AND GET OUT THE BUSINESS YOUR IN BEFORE YOU KILL MORE PEOPLE! B/c Im SURE a death has resulted from this companies carelessness!
by S. Unspoken xxx.xxx.110.6
July 07, 2014
How would you compare this provider to others in his/her field that you have visited?
The worst
Does this provider welcome questions?
Not at all
Was this provider thorough in discussing the risks and benefits of your treatment options?
No
Did this provider answer all of your questions?
No
Is this business handicap-accessible?
Not at all
by Anonymous xxx.xxx.48.203
April 19, 2014
Was the provider's staff welcoming to you?
Somewhat
Was the noise level reasonable in this provider's office?
Reasonable
Are you going to visit this provider again?
Possibly
Has this pharmacy ever given you the wrong medication?
No
Does this pharmacy typically ship your medication to the wrong address?
No
by Anonymous xxx.xxx.170.173
April 03, 2014
Does this pharmacy typically lose your prescription?
Yes! They lose it most of the time!
Has this pharmacy ever given you the incorrect amount of medication?
No
Did a staff member acknowledge or greet you when you entered?
Briefly
Does the pharmacist ever act suspicious or judgmental at your request for a refill?
No
Did this provider give the impression that they cared about your concerns?
No
by Anonymous xxx.xxx.55.24
March 07, 2014
Did you feel that your visit with the provider was time well spent?
No
Did the pharmacist provide a thorough explanation of your prescription?
Absolutely not. They wouldn't answer my questions
Was this provider's staff friendly?
No
Did this provider listen to your input and concerns?
No
Was the provider's staff welcoming to you?
No
by Anonymous xxx.xxx.140.238
February 28, 2014
I have the hardest time getting them to ship my medication on time. A fax from my doctor was sent 1/13/14. I called to insure the medication was being shipped and was lied to. The attendant said the fax was received on 2/11/14 and it would take 2 bus. days to process. They stated they would call back on Friday. No call was received and I called back on Monday 2/17/14. I was then told the fax did come in on 1/13 but the prescription was entered incorrectly. I was then told they would call me back on 1/18. I never heard from them. I called myself 1/18. Found that they entered it wrong again for a 3 month dose not my normal 1 month dose and the insurance would not pay. I talked to a supervisor and she told me it will take 2 bus days to process. I said it has been 5 bus. days and my medicine needs to be received by 1/19/2014. She said she would send it to a supervisor in the pharmacy. She hung up. I still do not know if my medicine will be shipped on time. This is the worse customer service I have ever encountered and this is not the first time they have sent my medicine late. How does any company stay in business when they run their company like this???
by Cilla xxx.xxx.3.106
February 18, 2014
Would you recommend this pharmacy to others?
Absolutely Not
Has this pharmacy ever given you the incorrect amount of medication?
No
Was this provider's staff friendly?
Friendly Enough
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did this pharmacy call you to let you know your prescription was ready?
No, I called the pharmacy
by Phil Bomersheim xxx.xxx.50.53
February 15, 2014
I would never recommend them to anyone. They were slow, inefficient, and just down right rude. They have never given me the incorrect amount of medication. I always know I'll receive the correct amount. Their staff was friendly enough, but they didn't go out of their way to help me. Their prices were not fair at all. They were extremely overpriced and I felt ripped off. I called them to see if my prescription was ready. They've never called me.

They consistently apologize when it comes to providing the needed documentation when it comes to reimbursement from Express Scripts despite initially stating they accepted Tri Care for Life. I have made over nine telephone calls to obtain the needed documentation for my claim but only receive an apology. What is so difficult? My regular pharmacy provides the needed documentation for other prescriptions.

If the needed information is not provided by March 4, 2014, my claim will be denied and I will be out $1,233.50. Does anyone have a direct number for Mr. Fitzpatrick who I think is the President of Accredo Health Group?
by Phil Bomersheim xxx.xxx.50.53
February 15, 2014
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.62.63
January 13, 2014
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1620 CENTURY CENTER PKWY STE 109, MEMPHIS, TN 38134