Directory > Providers > Retail Store > Medical Supplies > FL > Stuart > LIBERATOR MEDICAL SUPPLY INC > Reviews

LIBERATOR MEDICAL SUPPLY INC

Nearby

Medical Supplies

TC Mobility

STUART, FL

DM TEK INC

STUART, FL

HealthMax Home Care Services Inc.

Stuart, FL

OXYPROS INC

STUART, FL
Get Featured on Wellness.com > Learn More
LIBERATOR MEDICAL SUPPLY INC
LIBERATOR MEDICAL SUPPLY INC
(5 Reviews)
> Get Phone Number & Directions
4260 SE FEDERAL HWY STUART, FL 34997
Add a Review

Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Expertise
3 star average for Expertise
Recommended
5 star average for Recommended
Value
1 star average for Value
Staff
1 star average for Staff
Environment
2 star average for Environment
Are you confident that this provider will continue working with you until a solution is reached?
Not at all
Were you satisfied with your appointment with your provider?
No
Did this provider give the impression that they cared about your concerns?
No
Do you feel like this provider's office is well staffed?
No
Did this provider's staff seem to respect him/her?
No
by Anonymous xxx.xxx.87.181
March 22, 2021
Customer Service was professional. Shocked once you receive a bill months after receiving several shipments and seeing the costs. Before a prescription was required the cost per catheter was way lower. Finally researched and found a lot lower cost per item (.52 as opposed to the $5.52 ea. charged to insurance by Liberator). If I pay 100% my cost now is less than the co-pay I was paying.
by David McClure xxx.xxx.68.213
May 01, 2020


I was looking at a few companies to order my supplies from after my emergency colostomy.Received all the usual samples from the potential suppliers.

I decided to go with Liberator Medical. Big mistake!!!! Don't do it!!!! The sales person told me that because I was covered by Medicare there would be no out of pocket costs.

So I placed my first order. Then my second one some time later, then a third and so on. About six months into this process I received a bill for over $500.00 !!!! I sent a message (of complaint) via the online link, no response.

I called via telephone and just couldn't seem to be put through to a viable person with the authority to discuss this, they were all salespeople? I wrote a physical letter. Still nothing. But I kept receiving calls from sales reps for a reorder.

I continued to explain myself to these callers, to no avail. I had sufficient supplies to sustain my needs so I shifted into neutral and let Liberator come to me. Finally, I received a "late" notice. On this document was a number to call, I did.

I explained the situation to somebody in billing. To no avail. I asked why did you wait 5 or 6 months to bill me some ridiculous overcharges? Why was I being billed in the first place?

Medicare was paying them thousands! I will spare all you potential customers a lot of frustration and anguish. It was one undesirable conversation. Turns out that this is a family owned business with enormous internal problems.

Nobody is on the same page. I severed my relations with Liberator and began paying off the gouging (overcharges) issue. I'm still being contacted by sales reps for a reorder! Just received a call yesterday, which prompted this review.

Save yourself a lot of mental anguish.Order your supplies from another supplier!!!
by Paul xxx.xxx.148.205
January 07, 2017
Very poor service numerous call from representatives asked the same questions over an over an put on hold over an over then the wrong catheter sizes were sent an what was on the order form did not match the order. I had to return 2 boxes because of their negligence. My ins. paid the bill after I was told my co. would not be billed an I asked to be notified when my co. money was return an ignored. i use another route for my catheters for I do not need the STRESS from liberator medical supply. The television ads are not true!!!
by Patricia xxx.xxx.132.224
February 22, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider always put the customer first?
Yes, they always put customers first
by mcrae xxx.xxx.99.115
February 07, 2013
Add a Review
Map and Directions
4260 SE FEDERAL HWY, STUART, FL 34997