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LINCARE INC

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LINCARE INC
LINCARE INC
(8 Reviews)
> Get Phone Number & Directions
1529 LISENBY AVE PANAMA CITY, FL 32405
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
3.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
My wife and I both use CPAP machines that we started with the CareCentrix company a few years ago. CareCentrix always provided good service and we received supplies as needed and on time. When they changed to Lincare the service went down drastically. I went more than six months without receiving new supplies due to some glitch in their system regarding how my insurances were billed. During this time we made multiple calls to Lincare to provide the information that they said they needed and still the supplies did not arrive. Finally, after my wife made two trips to the local office the problem was resolved and supplies started to flow again. Even then sometimes the orders were incomplete based on what we needed. Another issue that we had was having each other on file to be able to speak for the other on issues related to medical supplies. We also did that multiple times. The final straw came recently when my wife was scheduled for open heart surgery at UAB. We received new CPAP supplies just before traveling to Birmingham for her procedure. Thinking that having fresh supplies for her stay in the hospital would be nice, we packed the latest supply order and departed. When I started to set up her CPAP that evening, I found the new hose Lincare had provided was broken in two places and totally useless. I gave her the hose from my CPAP and spent 11 nights sleeping in the hotel without my breathing machine. After we got home I called Lincare to complain. After once again being required to have my wife, who is recovering from open heart surgery, speak into the phone and give them approval (again) for me to speak on her behalf, I was transferred to a supervisor who took my complaint. She was very apologetic and when I asked if they could overnight a new tube for my wife she explained they could not, but would sent it by two day express mail. I know she is just trying to do her job, but my level of frustration dealing with Lincare and their seemingly endless problems is at its highest level.
by Jim xxx.xxx.247.99
September 24, 2019
Don't do much for my high co-pay
by watts4664 xxx.xxx.18.253
March 23, 2015
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider have reasonable prices?
Absolutely!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.22.185
May 22, 2013
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
November 03, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider late to your appointments?
No, they were on time
Did you feel safe in this provider's care?
Yes
Was the waiting area spacious?
No, but I can always find a seat
by Anonymous
September 22, 2011
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
by Anonymous
September 13, 2011
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
August 22, 2011
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
May 09, 2011
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Map and Directions
1529 LISENBY AVE, PANAMA CITY, FL 32405