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MATRIX MEDICAL LLC

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MATRIX MEDICAL LLC
MATRIX MEDICAL LLC
(11 Reviews)
> Get Phone Number & Directions
408 N ALEXANDER ST PLANT CITY, FL 33563
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Recommended
3.5 star average for Recommended
This is worst medical supplies place you can ever stuff from i have a cpap machine and they send me the wrong stuff or bill my insurance but not send me my filters or the wrong hose its been happing alot..and every time i wait for the right stuff i have to wait weeks to get and i live by plant city it makes me so mad!!
by James P xxx.xxx.105.254
May 26, 2022
Sorry service. I have been eaiting ten hrs for my oxygen that should have been here at 9am.
by James xxx.xxx.178.221
April 27, 2018
I would not recommend this company to anyone needing medical supplies for home use. They do not communicate with client, lie as to delivery of supplies and now you can't get to them when you need them. They seldom pick up the phone hence, you get a recording and a call back seldom comes your way. Oxygen is a life line and that doesn't seem to matter. It matters to me and to all the other clients that are getting the same treatment.

I would not rate this company with any star on the plus side but would rate it on the minus side.

The St. Augustine office is horrible.

Having talked with Karen (home office) I found her to be uninterested and made it quite clear she wanted no details. This is sad, very sad. We try so hard to take care of our love ones and ourselves and get nothing more than go away kid. Well, I'm not going away and I will be heard. I know I'm not the only one in this situation and for all of us that are clients we deserve the truth and delivery of oxygen or any other equipment delivered when told its to be delivered.

If I need to go to the State I will. I tried to fixed this 2 weeks ago after about 2 years of foul ups. I had hoped that I wouldn't need to deal with again.
by Linda White/Jean Coates xxx.xxx.51.32
January 27, 2017
I would not recommend this company. My experience has been terrible. They're not truthful.
by Ellen xxx.xxx.79.250
February 05, 2016
It is impossible to speak to anyone that is willing to help. I called three different numbers 6/10 get to talk with Karen, that kept interuping me before I could get a complee sentence out. Then she repeatedly kept saying that she had no record of my wifes transfer from Alliance Oxygen. When I called Alliance and spoke with DJ she assured me that the file had been sent. When I called this morning and asked for Karen I got three other persons that kept telling me she couldn;t be located. When I asked to speak to a supervisor I was told both where unavailable and they would call back. Thiis is not the way to run a business,where you know the customer is in needed of a possible life saving product.
by Richard Klein xxx.xxx.173.253
June 12, 2015
Nothing but a run around for supplies. I will never use this company again!
I am pretty sure I have talked to everyone in cpap supplies and still am waiting. I have had my machine since August, it is The end of April and still NO supplies!
by Severe Sleep Apnea Woman xxx.xxx.97.95
April 29, 2015
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was the waiting area spacious?
No, multiple people had to stand
Is this provider's business conveniently located?
Yes, it is very conveniently located
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous xxx.xxx.230.200
August 08, 2013
Does this provider have helpful information available online?
Yes, but very little
by Anonymous xxx.xxx.88.90
May 01, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
January 18, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider promptly return your phone calls?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
July 24, 2011
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Map and Directions
408 N ALEXANDER ST, PLANT CITY, FL 33563