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MEDICAL DEPARTMENT STORE & DISCOUNT U

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ADVANCED HOME OXYGEN & MEDI EQUIP INC

FORT MYERS, FL

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FORT MYERS, FL

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MEDICAL DEPARTMENT STORE & DISCOUNT U
MEDICAL DEPARTMENT STORE & DISCOUNT U
(10 Reviews)
> Get Phone Number & Directions
8595 COLLEGE PKWY STE A7 FORT MYERS, FL 33919
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value


I purchased medical equipment from the Fort Myers location in preparation for my upcoming knee replacement surgery. I'm writing the review here because it was a Naples employee who waited on me in the Fort Myers location. I purchased $250 worth of equipment and voiced my uncertainty as to the need of all the equipment to Jacob "Jake" my salesperson. I was assured by Jake that I would be able to return any unused equipment if I should decide I didn't need it.
Fast-forward two weeks later, I walk into the Fort Myers store to return one of the items and Jake isn't there and I am told that they cannot accept the merchandise. The manager in Fort Myers, "Bill" stated that that was not his policy and Jake was a Naples employee . I was directed to call the Naples store. I called the Naples manager "Melissa" and I was told that because it wasn't purchased in her store she can't do anything about it even though Jake is her employee. I've then called "Bill" back again to voice my displeasure with this decision. Bill stated that if it had been a day or two he could've accepted the return but given that it was two weeks he could not because it's a sanitary issue.
Somehow in "Bill's mind it is completely safe to accept something back within two days and no one would have urinated or defecated in it but after two weeks then it surely has been used. With that said, who knows if I purchased a commode that had been returned within the magic two-day time period. Hmmm...

I would not do business with this company. The customer service is beyond poor. You do not allow an employee to make a guarantee and then not stand behind it.
by Patricia xxx.xxx.164.25
June 07, 2017
Debbie taught me so much. I have had to wear compression stockings for over 10 years buying them online. I've had to return half of my purchases for one reason or the other.
Buying from a store where you can try them on is SO much better.
Having someone like Debbie teach you the do's and don'ts has been above value.
Thank You Miss Debbie
by Allan Fischer xxx.xxx.197.133
October 19, 2015
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was it easy to find parking at this retail store?
Yes, it was convenient
Are you going to visit this retail store again?
Without a doubt!
Was the staff at this retail store friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this retail store?
Yes
by Anonymous xxx.xxx.134.140
October 27, 2014
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
Did this retail store have reasonable prices?
They were decent, but not very affordable
Were you able to get all of your questions answered while you were at this retail store?
Yes
Would you recommend this retail store to others?
Yes
Was the staff at this retail store friendly?
Yes
by Anonymous xxx.xxx.207.146
July 19, 2014
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Are you going to visit this provider again?
Without a doubt!
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.198.89
September 21, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.255.99
August 10, 2013
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider have reasonable prices?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.91.106
May 25, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.202.16
March 27, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous
January 10, 2012
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider answer all of your questions?
Yes
Were you able to relax during your appointment?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous
September 09, 2011
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8595 COLLEGE PKWY STE A7, FORT MYERS, FL 33919