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APRIA HEALTHCARE INC

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APRIA HEALTHCARE INC
APRIA HEALTHCARE INC
(5 Reviews)
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1016 S NORTHPOINT BLVD WAUKEGAN, IL 60085
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Consumer Feedback

(5 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Recommended
3 star average for Recommended
Staff
4 star average for Staff
Value
2 star average for Value
Did this provider answer all of your questions?
Some were answered
Does this provider answer the phone in a reasonable time when you call?
Sometimes
Was the music playing while you waited or during your visit pleasant to you?
No
Do you feel confident that this provider will work with you until a solution is reached?
Not really
Was the provider's staff helpful and knowledgeable?
Somewhat
by Anonymous xxx.xxx.64.241
March 26, 2014
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.143.15
January 27, 2014
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was this provider's office too cold?
No, it was fine
Did this provider answer all of your questions?
None of my questions were answered
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.106.86
July 30, 2013
Their billing system is wrong, I have been over charged several times and had to argue with them, spending several hours on the phone, to try to get it fixed. Which took months. And twice they did not refund the money they wrongly took out of our account. This has been going on for years. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. They were somewhat easy to reach in an emergency. They didn't answer the call at first, but did eventually call me back. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it.
by Anonymous xxx.xxx.220.53
May 02, 2013
Was this provider's office easy to locate?
Only with clear directions
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Did they follow up with you after your appointment?
Yes.
by Anonymous
March 02, 2011
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Map and Directions
1016 S NORTHPOINT BLVD, WAUKEGAN, IL 60085