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NEUMANNS HOME MEDICAL EQUIPMENT INC

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NEUMANNS HOME MEDICAL EQUIPMENT INC
NEUMANNS HOME MEDICAL EQUIPMENT INC
(9 Reviews)
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821 W ILLINOIS AVE AURORA, IL 60506
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Expertise
4.5 star average for Expertise
Environment
5 star average for Environment
Recommended
2 star average for Recommended
Every time I call their location for any help, I NEVER get an answer and have to leave a message and no one ever calls me back !
by C, J. xxx.xxx.229.135
September 08, 2018
Was the retail store easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this retail store to others?
No
by Anonymous xxx.xxx.41.165
March 07, 2018
Ridiculous, They should sometime check their own contact information. Direct calls rarely get through to them. Their local # ending in 6444 has no provisions for accepting a supply order. They refer you to the Rotech internet site that asks if you want supplies, but doesn't accept orders for pickup and delivery of replacement oxygen bottles. Finally, if you go to the 866 360 3101 number to reorder oxygen it will lead you along with "press 1- press 2" and so on until it suggests that you will be put on hold. AT THAT POINT YOU ARE DISCONNECTED. I was disconnected three times in a row after the machine put me on hold.

This is only the tip of the iceberg with these people.
by dissatisfied customer xxx.xxx.173.221
July 27, 2017
Customer service is terrible, nothing is taken seriously about the patients medical needs. Many times they just don't show up and you have to keep calling. We were told everything was set up for a vacation for oxygen to be delivered to our destination.It was not. My husband ran out of oxygen got so upset his blood pressure went up so high his nose started bleeding I ended up having to drive to another city to pick up oxygen and those tanks were not filled up all the way. The worst company to get your oxygen needs from. THE WORST> If I didn't have to click on a star to submit this I wouldn't have my rating would be -0
by Debbie xxx.xxx.39.2
June 06, 2016
The driver was more than 2 hours late from the time they said he would arrive. By this time the customer/patient had run out of the oxygen that the hospital provided. An ambulance call was made because the patient needed oxygen. While at the customer/patients house the paramedics attempted to call Newman's, but they were on hold for over 10 minutes. The customer/patient made a call to the after hours # yet it took more than 12 minutes for a person to answer the call as well. This is worst customer service I have ever experienced. The only positive thing I can say about this company was that the man who made the delivery of the oxygen was knowledgeable with the equipment. I would not recommend Newman's to anyone for any reason.
by Tracy xxx.xxx.153.217
June 10, 2015
Neumann's is terrible! I would never use them again. It took several calls to get necessary medical testing equipment and then several calls for pick-up. Neumann's staff has NO/ZERO integrity or credibility as they do NOT tell the truth when confronted with their horrible service. They are rude on the phone and dismissive of the customer. The doctor's office had to contact Neumann's and insist that equipment be picked up immediately for test results to attained before they responded. People's health and life are on the line with this equipment/service and Neumann's does NOT care at all. I would give them zero stars if that was an option. No one should use this company. They need to get their act together and hire good customer service employees who know how to deal appropriately with customers. Again, horrible company.
by Anonymous xxx.xxx.121.168
May 27, 2015
Pretty good on delivery of equipment that wasn't brought home from the hospital (Delnor - Geneva) .. SLOW to pick up once it's not needed. I have had to call them several times and they always say they have no record asking to pick up.. give a new date and don't show up. They do however continue to bill me and my insurance.
by davmar xxx.xxx.98.69
January 29, 2015
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.28.182
August 22, 2014
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
February 20, 2012
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Map and Directions
821 W ILLINOIS AVE, AURORA, IL 60506