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ROTHERT'S HOSPITAL EQUIPMENT INC

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ROTHERT'S HOSPITAL EQUIPMENT INC
ROTHERT'S HOSPITAL EQUIPMENT INC
(18 Reviews)
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2020 MADISON AVE COVINGTON, KY 41014
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Friendly and knowledgable staff
by JW xxx.xxx.36.121
January 16, 2020
I order a hospital bed from here, nobody ever call me back to confirm the delivery. 2 days later they showed up at my house, so fine I really needed. So now 2 weeks later I called for pick-up, nobody calls back. Is been a week and half, bed still here. called left messages every other day nobody has call or showed up to pick up bed, they have the worst customer service in the area. don't order from them. Is a big pain, How you stay in business?
by martha xxx.xxx.74.124
October 05, 2016
Great customer service
by MP xxx.xxx.20.247
January 26, 2016
Poor customer service on the phone. Was told that my equipment would be ready by today, and they haven't even started on it. Their excuse was that insurance has not authorized my equipment yet. I called the insurance company, and they stated that Rothert's had not even submitted the form to them yet, but to expedite the process they could call the provider number and they would take care of it. I called Rotherts back, and she was not interested in calling the insurance company to get it taken care of. She said I needed to wait until next Wednesday and call again to see if anything has been done. I asked to speak with a manager, and she told me she was the highest ranking person there. I stated that I felt I was getting the runaround, and the woman on the phone wasn't listening to what I was trying to explain. I also stated that without this equipment I could have a stroke or heart attack per my doctor, and I just wanted straight answers. The woman from Rotherts hung up on me at that point. This was the Covington location that I spoke with.
by Mike xxx.xxx.55.54
October 23, 2015
Was this provider helpful about using your insurance coverage?
Yes
by Anonymous xxx.xxx.19.144
March 26, 2014
Did this provider use excessive foul language?
No
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.60.35
January 12, 2014
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
by Anonymous xxx.xxx.123.49
December 14, 2013
Did you feel safe in this provider's care?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.220.202
October 16, 2013
Did this provider have reasonable prices?
Absolutely!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.73.75
April 04, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider prominently display their diplomas or business license?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Lou xxx.xxx.0.130
March 13, 2013
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2020 MADISON AVE, COVINGTON, KY 41014