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MEDIC-AIRE MEDICAL EQUIPMENT INC

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MEDIC-AIRE MEDICAL EQUIPMENT INC
MEDIC-AIRE MEDICAL EQUIPMENT INC
(12 Reviews)
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1030 Prince Frederick Blvd PRINCE FREDERICK, MD 20678
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
Failure to provide and set up the delivery of supplies in original order. Went for updated machine. Had issues, called and made appointment for machine and mask issues.

Sat 45 minutes. Receptionist came out and complained about angry customer. NOT our problem. Tell him his appointment is over. THEN the tech comes out at 5:00p closing time, and said we cannot be seen because the machine was not a part of the appointment. NOT our problem it was not scheduled correctly. Told we had to reschedule. NO. Trie to tell her we only need humidifier turned off. SHUT down in my face. Wrong move - opened the door. Your mistake - we are customer. Don't take out your anger over problem customer because NOW you have two of them.


VERY unprofessional Calling corporate - and seeking a professional vendor.
by Mrs. D xxx.xxx.138.58
August 16, 2018
consistently slow service . brought wrong item. never got my filters for my nebulizer . do not answer the phone, however they did bill my insurance very quickly.
by CTK xxx.xxx.105.58
January 29, 2018
I do not recommend Medic-Aire in Prince Frederick, MD. They created a lot of wasted time and inconvenience when trying to get a battery for an electric wheelchair. They knew the wheelchair type and battery needed 6 weeks prior to informing me they don't order that type of battery. Knowing this was an emergency that should have been the first check on their list. I contacted another supplier (unfortunately - not in County) and battery was ordered first day I spoke with them - even though they don't carry the type of chair and battery we needed either. They asked why we didn't go through medic-aire that was much closer to us and I explained they didn't carry that type battery. They said we don't either - but anyone that sells wheelchairs and batteries can order the type of standard wheelchair battery we needed. What a shame we don't have a better durable equipment company locally.
by Rob & Debbie xxx.xxx.148.213
August 08, 2016
Medic Aire is a great, and professional company that provides durable equipment for medical needs and they work well with Medicare and other insurances. They also have good personal skills. They maintain a casual and friendly atmosphere. They have good hours of operations, and also can provide delivery and pick up if needed. I may not have all my facts correct, but I just can not say enough good about this company. But the reason I only gave 4 stars is there is always room for improvement. They could hire a few more people to help things move a little faster. However, in todays economy it is difficult to have more employees at every business on earth. It is not a perfect world.
by Joseph Wood xxx.xxx.97.182
December 31, 2014
Cant get worse then Rotech.billing is screwy the techs are ok but you only see them on occasion.
by sleepy hollow xxx.xxx.93.125
November 17, 2014
Did this retail store have reasonable prices?
Yes
Was the staff at this retail store friendly?
Yes, they went above and beyond
Was the retail store easy to locate?
Absolutely! It couldn't have been easier!
Were you able to get all of your questions answered while you were at this retail store?
Yes
Are you going to visit this retail store again?
Without a doubt!
by Anonymous xxx.xxx.217.193
October 30, 2014
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No
Did this provider answer all of your questions?
No, I left confused and frustrated
Do you feel like this provider's office is well staffed?
No
Would you recommend this provider to others?
If I Had To
Does this provider take that extra step to make you feel special?
Not really
by Anonymous xxx.xxx.107.178
March 06, 2014
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous xxx.xxx.224.174
January 07, 2014
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you experience unnecessary pain during your visit?
No
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.243.213
September 05, 2013
Was the waiting area spacious?
Yes
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.58.115
August 02, 2013
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1030 Prince Frederick Blvd, PRINCE FREDERICK, MD 20678