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WRIGHT & FILIPPIS INC

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WRIGHT & FILIPPIS INC
WRIGHT & FILIPPIS INC
(17 Reviews)
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2638 BOND ST ROCHESTER HILLS, MI 48309
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Consumer Feedback

(17 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
2 star average for Value
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
by Anonymous xxx.xxx.184.62
October 22, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.39.41
May 04, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.75.77
April 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.232.50
April 10, 2012
Absolutely the worst customer service I've experienced in a long, long time. I was fitted for an arm brace at W&F after major surgery which failed to maintain my arm in the correct position after two weeks. (The clips that hold the brace in position are made of plastic, which weaken after awhile, causing the brace to loosen and slip.) The brace is not made by W&F, so the poor design is not their fault, but to my utter amazement, the manager claimed that I was somehow abusing the brace and refused to repair or replace it. This despite the fact that I have very limited strength and mobility in that arm and can barely lift a coffee cup. He was surly and condescending. Avoid W&F at all costs.
by Anonymous
February 10, 2012
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Did this provider have reasonable prices?
They were decent, but not very affordable
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
by Anonymous
February 04, 2012
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous
March 02, 2011
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Map and Directions
2638 BOND ST, ROCHESTER HILLS, MI 48309