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WRIGHT & FILIPPIS INC

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WRIGHT & FILIPPIS INC
WRIGHT & FILIPPIS INC
(17 Reviews)
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2638 BOND ST ROCHESTER HILLS, MI 48309
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Consumer Feedback

(17 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
2 star average for Value
Very disappointed in the empathy the company shows when THEY make billing mistakes and need to PAY BACK a consumer thousands of dollars. They act like they are doing you a favor. Be very careful of them charging you AND billing your insurance carrier as well. Unless you oversee this process it will happen and they won't care much or hurry to reimburse what you've paid. And, checks from them "always" get lost int he mail somehow.
by DWight xxx.xxx.43.126
June 18, 2015
I wish I could give this company ZERO STARS! Their procedures and polices don't work. Amy Campbell is an inept imp that can;t do her job. Kevin Prior is a screamer at customers from way back. Just ask a 20 year retired employee who worked for him. Numerous mishaps and LONG wait for your equipment at ALL their branches. We have tried moving to a new branch and the same thing. They've actually YELLED AT US! So professional! We tried to complain about a chronic problem and have been labeled nuisances and BANNED when all we're really guilt of is voicing our views of their broken and dangerous procedures. AJ Filippis only cares about publicity to lure more customers. Their motto "First to Serve. First to Care." is nothing more that a catchy phrase to lure new customers to their haphazard company. Bob DeWolf and the rest of this company could not care less about their customers. I am writing this review simply to warn innocent customers from wasting their time. Don't believe this review? Make an appointment with them.
by JWells xxx.xxx.215.23
April 07, 2015
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Would you recommend this retail store to others?
I Already Have
by Anonymous xxx.xxx.199.115
September 28, 2014
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was it easy to find parking at this retail store?
Not really, but I found a spot
Was the staff at this retail store friendly?
They were decent
Did this retail store have reasonable prices?
No, it was expensive.
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.187.174
June 30, 2014
I have dealt with this company at their local office for 15 years and have been very happy. This time I was told I had to deal with the main office. I called from local office location and placed my order on June 24th. On July 1 I called to see where my husband's supplied were and they had no record of the order. I place another order and asked for an expedited delivery since we had already waited one week. No deal. I called again on July 11th and was told the order shipped on July 3 from Rochester Hills - 90 miles away - and I would receive it in 7-10 days. This is a medical supply house!! People need these supplies and they are not getting them in a timely manner. I will never deal with this inept company again. This company has no idea of the importance of their product to their customer's health. Shame on you.
by Upset xxx.xxx.10.118
July 12, 2013
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous xxx.xxx.195.8
June 19, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Would you recommend this provider to others?
Absolutely Not
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.244.124
June 12, 2013
Although the facility in Ferndale is nice, it is very apparent this supply company is only interested in their own economic benefit and not the wellness of terminally ill patients. My end stage COPD father was be does not qualify for oxygen even though his primary care physician wrote a prescription for full-time 3lpm oxygen. His Medicaid provider, Molina, authorized coverage, but still WF would not fulfill his prescription.

My father has gone through significant emotional stress dealing with rude, uninformed representatives of WF and I will be contacting the BBB and MI State representatives about their immoral business practices.

I strongly recommend against working with this company. They should be ashamed to be in the medical profession. Feel free to contact me for specifics.
by Anonymous xxx.xxx.202.197
April 25, 2013
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.65.7
March 02, 2013
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.74.126
November 27, 2012
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2638 BOND ST, ROCHESTER HILLS, MI 48309