Terrible! DO NOT DO AUTOPAY - they "Accidently" overcharge - do not verify insurance and never call you back! Waited 3 months for my equipment to be picked up and they kept billing me for it,
This has been a horrible experience for my parent. We ordered a portable oxygen concentrator quite a while ago. Once a week we called to check on its status and were told one of two responses: there isn't an order on file or it is in process. This happened for weeks and then months. Today, we finally had enough and are going to switch companies and purchase it instead. Absolutely terrible customer service. I would give it a ZERO if we could.
Dis Honest Charged $1,850. for an Oxygen Machine that retails everywhere else $900.00 I was told I was getting a portable and they never ordered it. . Kept lying to me for 1 year. I found a new company in Statesville and got a machine that day. Stay clear of this place .
I have always been pleased with the Hickory office for several years. They provide my CPAP equipment as well has give me education on the use of new equipment and my face - mask. The staff are always smiling and pleasant.