This is a company my insurance allows me to use for a breathing machine. I saw the Dr on March 10, 2017 & was contacted by Barbara with Aerocare same day to verify information. I called Barbara after not hearing back over a week. She advised me still going thru verification. By this time I already had received letter from my insurance company in the mail. Non the less today is April 13, 2017 over a month later & I have yet to get any call from anyone there!!! Needless to say I got my much needed machine from another company.