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PROMISE MEDICAL INC

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PROMISE MEDICAL INC
PROMISE MEDICAL INC
(11 Reviews)
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5407 BANDERA RD STE 107 SAN ANTONIO, TX 78201
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Consumer Feedback

(11 Reviews)
Expertise
4 star average for Expertise
Service
4.5 star average for Service
Value
4 star average for Value
Staff
5 star average for Staff
Environment
4.5 star average for Environment
Recommended
5 star average for Recommended
This company is terrible and the and manager are a bunch of prima Donna's. Both locations are inconsistent and the buildings have no signs and they refuse service to people. They do not answer the phone and you can't depend on their instructions. If you are old and sick especially, do not do business with these fragile people.
by topazhippy xxx.xxx.37.5
July 01, 2024
These people are fantastic. I forgot a part of my bi-pap on a trip from FL to San Antonio. Lauren helped me get the paperwork straight and supplied the part within an hour and I got my first good nite’s sleep in 3days. Thank you for your kindness and help.
by Allan N xxx.xxx.5.124
June 20, 2019
Can not get a response from these people. I turned them into Medicare for fraud. They don’t answer call from Medicare either. They won’t pickup oxygen machine but continue to bill Medicare.
by Eddye xxx.xxx.46.195
January 23, 2019
Echo all the other patients about the failure to answer calls and respond to prescription. Who do they answer to?
by Ken L. xxx.xxx.113.111
June 20, 2018
outstanding service
by pat jensen xxx.xxx.12.19
April 11, 2018
This company HORRIBLE!! My dad had a stroke. Thankfully he is recovering well! However, he now requires a CPAP.. after having to deal with my father's issues, trying to get this company to do their job and help me get the equipment was the worst and added to my stress. I had to make all the follow up calls to get the equipment approved.. then after 4 weeks we finally got it delivered... he had it for 1 month before I had to change health coverage..I emailed the rep to tell them we changed group.. they don't take the new coverage. I received ONE call from billing late Friday . just saying call me back... as I do, check my acct they had charged me 718.. WTF... no attempt to pick up equipment, hell they know where he is.. they delivered it.. he can't go any where he is in assisted living.. I just think that is crap.. they took forever to get it delivered but ONE day to charge me 718...
DO NOT USE THIS COMPANY.. THEY ARE HORRIBLE.
by Priscilla Pike xxx.xxx.115.158
March 24, 2018
Called Multiple Times, Cannot get hold of a Live Person, left VM's w/o callback
by NWS xxx.xxx.195.13
December 27, 2017
every single order for CPAP supplies has been over four weeks late. When I call I am told I should recieve my supplies by Saturday. They never arrive. Once I was told the system failed to put the irder in after the automated call to take my order. Instead of recieving supplies every three months, it becomes every four or more months. I am praying for folks who can do this to kind of evil time after time. There should be a way to click "not even one star".
by Christian xxx.xxx.82.121
October 19, 2017
These people never answer the phone and they never call you back. What can you do when you need supplies?
by Disappointed and sick xxx.xxx.164.57
October 16, 2017
I sent in a prescription about 4 days ago, have called at least 4 times asking for a return call and have not heard anything from them.
by Bill Scott xxx.xxx.193.182
June 15, 2017
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5407 BANDERA RD STE 107, SAN ANTONIO, TX 78201