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Keene Medical Products

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Keene Medical Products
Keene Medical Products
(11 Reviews)
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81 River Street Suite 104 Montpelier, VT 05602
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
The best medical equipment provider around! Everyone is friendly and helpful to work with. As someone who calls for needs almost daily via CVHHH, i could not be happier. 10/10.
by Nicole xxx.xxx.143.18
February 23, 2022
I used this provider several years ago and left because I had difficulty with them not filling supply requests and with confusing billing. The customer service when I went into the store was awful - it seemed like I was an inconvenience to them. I decided a couple months ago to try them again and unfortunately they are still as bad as they used to be. I placed an order and was told someone would call me the next day to confirm the order but I never got a call. A follow up call today found that they did not have any record of my order.
by CPAP Maskless xxx.xxx.10.63
April 04, 2017
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was the staff at this retail store friendly?
Yes
How would you compare this retail store to other retail stores that you have visited?
Among the best I have seen
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.158.165
May 06, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.174.27
August 20, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.108.73
June 07, 2012
I called the store and talked with Greg who stated that their office is open M-F 9-5 - I asked him if my mom needed an appointmen as she has a prescription for a rolling walker - he stated 'No" I told him I was rather hesitant about going there as the reviews were not terrific - he stated that he has 4-5 salespeople on the floor at all times except for around lunchtime. I told him that we would be there this week. I got there around 1:45pm and no one was waiting;however, the receptionist was on the phone. A couple of other customers came in and sat down. She was on the phone for quite some time and finally said,"I'll be right with you". Finally, she stated - okay you have a scrip, and said the othe gentlemen had an appointment. I spoke up and said that when I called I was told I didn't need an appt. - She turned around and asked a couple of people who were in the offices behind her if they could measure my mom for a rolling walker and was told "No". I felt bad for her and waited until she was done with the other gentlemen. I have no clue who reads these reviews but this store needs some serious customer relationship training or perhaps read the mission statement on the wall. The women who works at the main desk had to answer phones and take care of the walk-in traffic while others were behind walls in their offices. I told her she was the Jack of all trades there and wondered where the other salespeople were that Greg told me about. I could not get the walker my mom needed, as this store didn't have any. One was ordered and hopefully will be in soon. I did read the previous review and wish I was in the store when the last person was, as service was terrible and made me feel if they treated us like this due to my mom being on medicare. I sure hope they get the same type of treatment they are given others, when they are older. I have told as many people that are helping their parents/friends not to go to this store. Make the trip to either Williston or New Hampshire.
by Pat Shaw-Scully xxx.xxx.108.48
June 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by jobstran xxx.xxx.57.208
May 16, 2012
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did you feel safe in this provider's care?
No, I was scared
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
by Anonymous
February 20, 2012
If you are getting something simple, like a splint, then they are probably as good as the next place. However, if you need diabetic shoes, do NOT go here. It will be worth the trip to Williston.

While Medicare is not the easiest to deal with, so I have heard, it is not the client's fault. I felt they created billable services to Medicare (shoe "adjustments" with "ball stretcher"), hinting that the shoes MAY be returnable, when indeed they were not, but I made two more appointments, at taxpayer expense, including the transportation, to be cooperative because they were dishonest in not giving me a straight answer on the return issue and I asked them flat out--TWICE.
by Anonymous
February 01, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider's business conveniently located?
Yes, it is very conveniently located
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
January 20, 2012
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Map and Directions
81 River Street Suite 104, Montpelier, VT 05602