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Rachel Horner

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Rachel Horner
GATEWAY HOMECARE
(26 Reviews)
> Get Phone Number & Directions
1353 OLD COURTHOUSE SQ MARTINSBURG, WV 25401
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Consumer Feedback

(26 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
Was this provider's office clean?
It was satisfactory
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Was this provider's office too loud?
No, it wasn't too loud
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous xxx.xxx.249.254
November 07, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider remember you and your circumstances at every appointment?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Daronda xxx.xxx.113.106
October 09, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider promptly return your phone calls?
Yes
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Is this business handicap-accessible?
Yes, it was handicap-accessible
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.102.171
June 27, 2013
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was this provider's office too loud?
No, it wasn't too loud
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.49.90
March 28, 2013
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
by Anonymous xxx.xxx.117.10
October 21, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.29.78
May 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.108.74
April 27, 2012
They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I had the hardest time finding their office, and I usually have a good sense of direction. when you call them they never get back with me i always have to call them back and thats the worst place i ever have problems out of when i go there , even when i need my oxygen filled they always seem to be a problem when i need it .plus they always rude and nasty when they talk to you in person or on the phone plus they think there doctors about how much oxygen being used like its comming out of there pocket . i will never tell people to go to gateway cause there not friendly , they never help you and they never try to work with you always like to make problems worst for people like me . they way i see it if you need oxygen to breath then you need it but they always trying to be doctors and tell you do need it when doctors say you do . if there way some where eles to get my oxygen then i be going to there store not gateway in martinsburg i be going to a different much friendly places where they would help me out and even work with me .
by tiff xxx.xxx.57.236
April 27, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.105.144
April 09, 2012
Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by Anonymous
February 07, 2012
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Map and Directions
1353 OLD COURTHOUSE SQ, MARTINSBURG, WV 25401