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FRONTIER ACCESS AND MOBILITY SYSTEMS

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FRONTIER ACCESS AND MOBILITY SYSTEMS
FRONTIER ACCESS AND MOBILITY SYSTEMS
(1 Review)
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1207 E PERSHING BLVD CHEYENNE, WY 82001
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(1 Review)
We needed a hospital bed to care for our mother. She is 4ft 8 inches tall, which needs a high-low bed max height 18 inches bc of transferring. I called and spoke with Candy, had the Dr. write the order specific to her height. Bed was supposed to take about a week. A week and a half goes by and had not heard from Frontier Access. I called and left a message. Nothing. I called again the next day and spoke again to Candy who said we had a bed that the height was 15 inches but 19 with mattress that would be delivered Thursday. Gets delivered and the height is 23 inches with the mattress. Too tall for transfers, so Candy suggests a lift and says we received the wrong mattress. It should have two inches lower. So i spoke with Candy again today asking if they are going to trade out the mattress. No, she says. It wasn't the wrong mattress after all. It is standard mattress and they won't give us a lower one. My question is why weren't they upfront with us in the beginning? I was lied to several times. Will not do business with them again! Am ordering a bed online that suites our mother's needs and returning the one we have to Frontier Access. Terrible service!!!!!
by cornetch xxx.xxx.17.117
November 04, 2014
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1207 E PERSHING BLVD, CHEYENNE, WY 82001