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Companion Animal Hospital Inc

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Companion Animal Hospital

Cromwell, CT

Companion Animal Hospital Inc

Cromwell, CT

Companion Animal Hospital Incorporated

Cromwell, CT

Efron Robert DVM

Cromwell, CT
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Companion Animal Hospital Inc
Companion Animal Hospital Inc
(20 Reviews)
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5 Kirby Road Cromwell, CT 06416
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Not a good place for rabbits!!!! When we drove up to this office we were shocked because it looked like the vet office was the size of a closet. The vet did absolutely nothing at all for my rabbit and had very very little knowledge of rabbits whatsoever, and a lot of misinformation. The vet office also had me dosing my rabbit's metacam for a dog. 3 pounds on a dog syringe (0.5 suspension)once a day and I was told that more would kill my rabbit. I asked if it should be three times as much as the 1.5 suspension (it actually is) and I was told no that is what you would think but it actually does not work like that w 0.5. (This is a vet office so I can not imagine them dosing medications wrong and not knowing jack shit about rabbit medications when they see rabbits.)
Then I called back after the whole bottle of metacam was gone and I had gone to go to another vet for the same issue. I told them that the next vet said that the dosing was wrong. The rabbit was getting a mere drop of what she actually needed. I was then at this point told that they dose rabbits there for dogs. That Barbara Hess was not convinced that my rabbit was actually in pain so she was dosing on the low side. And that at their office they dose rabbits for dogs and it is in their manual. (I am going to consult a lawyer over all of this. I have all of the phone conversations recorded.) I called many times letting them know my rabbit is still in pain, are you sure we are dosing three pounds on a dog syringe because to my knowledge you do not use that syringe for rabbits. I was assured that with 0.5 metacam you do. Then later on they tell me they dose rabbits there for dogs. In the first place Barbara Hess told me she won't give me a script for 1.5 suspension because it is for rabbits 10 pounds and up. I read her a bottle from the last vet we had gone to and she changed her story to it being for rabbits of certain age. She only would allow me to get 0.5 suspension. Aside from all of this she had very very very very little knowledge of rabbits. And she could not even see the red in my rabbit's eye which other vets saw before and after her visit. I am really not sure what is wrong with that vet office. They owe me the money for the bottle of metacam that I bought. I believe it is $45.00. I paid them for a visit so they do not have a right to give me misinformation on a medication I had them prescribe for my rabbit so that the whole bottle is wasted. And they also did nothing at all whatsoever to help my rabbit in any way. My rabbit had several issues. I also asked about an eye flush and she tells me that the sedation is dangerous for her. And I have to tell her that my rabbit has had an eye flush before, they do not always need to be sedated and my rabbit does not, you can see this by her demeanor. She had an eye flush non sedated before. If you are a vet how are you that stupid and that much of a clown? Over other issues I asked about the vet just gave a blank stare and said a lot of things showing she has no knowledge of rabbits. I am just trying to cut this short. I would not recommend anyone bring their rabbit there. I also cannot imagine a vet office dosing a rabbit with the dosing for a dog with metacam. Please note I recorded the phone conversations so I have proof of all of this. I do not know what is wrong w Barbara Hess or that office. I would not blame the rest of the office itself if it was Barbara Hess telling them to give me all of this misinformation every time I called. I called many times because the 3 pounds on a dog syringe was not what I thought would be right for a rabbit and I was told OH MY GOD YOU OVERDOSED THE RABBIT JUST DON'T DO IT AGAIN and she will be fine! (Because I had gotten the correct dose and given that first, from online and other rabbit owners but I called to make sure because on the bottle Barbara Hess had put 3 pounds on the pound syringe.) In reality my dose was the correct dose. 0.5 suspension is three times as much as the 1.5 suspension. But after calling I listened to the office and was giving 3 pounds once a day.
by Melinda xxx.xxx.139.130
June 25, 2021
Very caring Veternarians. The whole staff is wonderful. Carrie who works at the desk is always pleasant. I know my dog is being well cared for at this establishment.
by Nor xxx.xxx.206.124
October 07, 2015
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.113.169
June 20, 2013
I do plan on recommending this animal hospital to my friends and family. I was really pleased with their work and how they treated my pets. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. Dr. Hess is the best ! My poor little guinea pig needed surgery and she did a wonderful job, my little piggie is recovering and doing just great. I am so very thankful that Dr. Hess has an interest in small animals and could care for my pet. I will forever be grateful to her and her staff, there was never a time when a question could not be answered and trust me, I made several call :) they were always willing to help. Thanks again for everything.
by Mary Godbout xxx.xxx.121.197
January 10, 2013
I feel like my appointments were pointless. My dog's illness was repeatedly diagnosed as "too much pork in diet"--when I took her to another vet, her stomach cancer was quickly found, but too late--she died a week later. None of my questions were answered, nothing was accomplished and they did not treat my dog compassionately nor did they recognize or seem to care that I was deeply concerned about my dog.
by Sad xxx.xxx.96.24
November 19, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.64.183
August 29, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.39.109
August 14, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.23.48
August 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.40.243
May 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.235.32
May 13, 2012
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Map and Directions
5 Kirby Road, Cromwell, CT 06416