I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I was pleased that they were able to answer all of my questions. I left feeling very informed about pet care. I was confident that they were using the latest treatment methods. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.